Providing the highest quality outdoor furnishings at “warehouse” pricing, Teak Warehouse offers you a wide range of options to create the stylish outdoor relaxation or entertainment space of your dreams. We are proud to serve architects, designers, and contractors on large-scale projects, as well as individuals looking for affordable luxury with quality that will stand the test of time!
Teak Warehouse (teakwarehouse.com) has 284 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
teakwarehouse.com
Website
teakwarehouse.com
Category
Furniture Stores
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Have had horrible experience. I ordered a table 12 days ago. Immediately upon paying, I received no less than 20-25 texts and calls from spam numbers. Since then, I have been getting 30-40 spam calls daily. They sell your information if you buy off the website. On top of that, I have not heard a single thing about my order. I live less than 50 miles from their warehouse by the way.
Response from Teak WarehouseMar 18, 2026
We’re really sorry to hear about your experience, and we take concerns like this very seriously. We want to be absolutely clear that we do not sell or share our customers’ personal information with third parties for marketing or solicitation purposes. The situation you’re describing with spam calls is extremely concerning, but it would not be a result of placing an order with us.
Regarding your order, that’s not the experience we want you to have. I see your order was delivered on February 26, it was placed on the 11th that same month. I am sorry if that lead time did not work for you but these larger heavy items take time to ship. I hope you enjoy you items!
LH
Luxury Home D.
HORRIBLE CUSTOMER SERVICE
Do not sign for anything with issues with their furniture even if you note damage on the delivery sheet and both white glove delivery and you take photos and discuss the damage. Teak Warehouse does not stand behind imperfect goods, and customer service is of no use or help with issues even with their own visual of notation of the damage. Their last feedback was that I bought a table on sale so it's "as is" which isn't noted anywhere on the website and were not willing to even compensate for a repair or reduction in price for a damaged table top that looked like they tried to do a patch job on it. Even acknowledged by the very expensive white glove delivery we also paid for. I would NEVER buy from the again. What good is a furniture company who doesnt stand behind their damaged furniture? For a designer it only created more headaches and with 15 years in this business, there are damaged goods delivered regularly from all vendors, it all boils down to how it's dealt with in the end, and from the lower end of West Elm, to the higher end of Dedon, Teak Warehouse is the ONLY one in 15 years who didnt stand by replacing, or offering compensation to keep the imperfect goods in all these years.
The reply from Casey is completely false- both the delivery people, and myself who inspected the table noted the damage and even took photos - I stand by not trusting teak warehouse and as someone who buys furniture for clients weekly, I would NEVER recommend them. As we all know it’s not taking the order that counts it’s standing behind what gets delivered in the end. Funny how I got the as is for sale goods story/response when I called them despite not mentioning it when I ordered the table, and now months later they come up with another story that the damage wasn’t reported when we received the table. Total lies!
Response from Teak WarehouseMar 25, 2026
Hi Brian,
I am so sorry to hear that about this issue. Looking further at your order, I can see that your table was signed for & delivered in good condition. The table was accepted and signed for as-is, and nothing was rejected back with the carrier, and no mentions/notes of damage were made. As mentioned over our email correspondence, and as noted on your invoice/order confirmation, all items must be thoroughly inspected at the time of delivery for any damages/defects. Any items found to be damaged/defective must be immediately rejected and sent back with the carrier in order to be eligible for replacement(s). This is a very standard delivery practice, and one that we outline in detail on all order documents/info.
Nonetheless, I'm sorry that this inspection process was not what you preferred, and though a replacement was not possible at the time since the item was not rejected, I can see we did offer to arrange a repair service for the part of the table that was damaged. I know you declined this offer originally, but I would be happy to still get something arranged for you if you change your mind.
Your feedback is valuable to us, and hearing of this unsatisfactory experience that has left you unhappy is not what we strive for. I know some time has passed, but I would still be happy to explore some options and see if there is something we can do to help improve your experience with us.
Feel free to reply to our original email thread if you would like to discuss more, and I would be happy to see what we can do.
Casey Martin
Customer Service Manager
Teak Warehouse
RI
Ricardo
Tarde la entrega!!
Tarde la entrega!!
Pésimo servicio a cliente
El teléfono, imposible.
Nunca vuelvo.
Response from Teak WarehouseMar 29, 2026
I am sorry, but we are an English-speaking company. Can you please let us know your concerns about our business in English so we can address them?
AT
Anoushka T.
We had a horrible experience with very…
We had a horrible experience with very delayed delivery of our order. If we knew it would take this long, we would have never placed the order which we intended to get for a very special event at our home. Although we communicated very clearly with Teakwood Warehouse, the customer service has been horrible. It took a long time to get any response, and now that our order has been sitting in storage for a week they are not responding at all. We have paid so much money for the shipment of this order for nothing. They are using some company that only has one truck to make the many deliveries they’re processing. What a rip off!! Until today we still have not gotten our furniture delivered. It’s been so frustrating dealing with them, they’re unprofessional and I would never recommend this company to anyone!
Response from Teak WarehouseMar 27, 2026
Hi Anoushka,
I am so sorry to hear about this, and sincerely apologize that your order did not arrive in time for your special event. Looking further into this order, I see that you had custom cushions being made for your chairs and sofa. As noted on our website and your order confirmation, custom cushion production takes approx. 4 weeks. At the time you placed the order, our team was not aware that you had a deadline you needed the order by, but as soon as we were made aware, I personally made sure that our upholsterer knew that your cushions needed to be completed as soon as possible. They were able to have the cushions completed a week early, which was the absolute soonest they could have them ready at the time, and your order shipped from our warehouse a couple days later.
I also personally communicated with the carrier after they picked your order up from our warehouse, and let them know that delivery by your requested day was of the utmost importance. Even though we do everything we can to ensure delivery by specific dates/timeframes, it may not be possible to achieve delivery by an exact date in some cases. Unfortunately, in this case, the carrier could not make delivery by the date you needed possible, but I assure you, our team tried our very best for you.
In the future, if you ever need your order by a specific date, we suggest reaching out to our Customer Service team immediately after purchasing so we can take steps right away to try accommodate this for you.
Again, I am very sorry we could not get your order to you in time, but we hope that at the very least you have been able to enjoy your teak items.
Thank you so much for your business!
Casey Martin
Customer Service Manager
Teak Warehouse
SP
SP
Beware of Defects & Warranty
Ordered 17 furniture items, a cantilever umbrella with stand, and protective covers (~$19K). Seven minutes after our delivery crew departed, we noticed the main table support was cracked, at a construction glue joint (likely not reinforced sufficiently) and that one dining chair leg was scratched. We reached out to our sales rep immediately, who said she'd get it handled. We then heard from the Customer Service Manager (CSM) who said that we should have rejected the delivery because their policy states if the item isn't rejected at delivery, it won't be replaced. She agreed to waive that policy one time, but said we'd have to pay a $400 shipping fee for a replacement.
We responded to say we didn't feel that was right, as it was our first purchase from TW, the delivery was delayed, and the delivery team did not instruct us to inspect before signing. We then received another response from TW's CSM restating their delivery rejection policy and agreeing to discount the shipping fee to $200, but that would be their final concession. Even though TW offers a 1-year warranty for manufacturing defects, apparently if you don't notice the manufacturing defect immediately, it doesn't apply?
10/21/25 UPDATE: After leaving our initial review, we received another email from TW's CSM offering to waive 100% of the replacement shipping fee if we update our review to accurately reflect what transpired and the discounted shipping fee offer. To be clear, we were first told we had to pay a $399 replacement shipping fee, then that the fee would be discounted to $199.50, and then a $0 shipping fee if we update our review.
Response from Teak WarehouseMar 27, 2026
Hi Stephanie,
Thank you for taking the time to share this feedback with us. As noted on your order invoice, all orders must be thoroughly inspected at the time of delivery. Any damaged/defective items must be immediately sent back with the carrier at that time; damaged/defective items not rejected with the carrier will be ineligible for replacement. There was an item that you stated arrived damaged, but was not rejected at the time of delivery. I can see that we offered to replace this item free of charge as a courtesy, but unfortunately, we would not be responsible for the shipping to deliver it to you. You had declined this offer immediately, so as a further courtesy extension, we offered to cover 50% of the shipping for you, to which you declined as well.
Your overall shopping experience & feedback is valuable to us, and we do not like to hear of anything that leaves you feeling unhappy with your purchase, so as a final good gesture for your business with us, we offered to replace the item free of charge, and cover the shipping costs entirely as well. We hope that this gesture has restored your experience with us, and we also hope you have been able to enjoy your beautiful teak items!
Please let me know if there is every anything that I can assist with further!
Thank you for your business!
Casey Martin
Customer Service Manager
Teak Warehouse
CW
carol W.
I was not given any advance notice of…
I was not given any advance notice of my steamer chair delivery. I was out of the country and had to arrange for someone to meet the delivery person at my expense. It was not the fault of the driver. He thought I had agreed on the date
Response from Teak WarehouseMar 25, 2026
Hi Carol,
I'm so sorry to hear that there was some miscommunication with scheduling your order. The shipping service that you selected includes a scheduled delivery appointment for a day that works for you and that you confirm yourself, and it sounds like that did not happen. I will make sure this gets addressed, and again, I'm so sorry that scheduling was not made easy for you.
We hope at the very least that you have been able to enjoy your new Vail Bar Stools. Please let me know if there is anything at all I can do for you in the future.
Casey Martin
Customer Service Manager
Teak Warehouse
RG
Richard G.
Horrible experience
Horrible experience. We ordered the item and were charged right away, after over a month of no word we reached out. Called, left voicemails and emailed with no reply. We are now asking for a refund and still no reply and no item. I would not recommend this company to anyone.
Response from Teak WarehouseOct 2, 2025
Hi Richard,
Thank you for sharing this feedback with us. I looked into your order further, and I see that the carrier did not have the correct contact information, which is ultimately why there was a delay in delivery. We are very sorry for this and completely understand the inconvenience this miscommunication/delay caused, which is why we were happy to make an exception and allow the order to be cancelled for a full refund, as you requested.
Again, we are very sorry that your experience was not satisfactory, this is not the standard of business Teak Warehouse aims for. We hope you will consider Teak Warehouse again in the future.
Thank you so much,
Teak Warehouse Customer Service
EB
Eddie B.
It’s been weeks and I still have not…
It’s been weeks and I still have not received the product I’ve already paid for.
Response from Teak WarehouseOct 2, 2025
Hi Eddie,
Thank you for taking the time to share this feedback with us. I investigated into your order more, and I can see that the carrier picked your order up later than typical after it was placed. In general, orders are shipped/picked up from our warehouse within approx. 1 week once all the items are available & in-stock. It looks like once the order was picked up, the carrier was also having trouble getting in contact with you to schedule a delivery date, which further delayed delivery.
Regardless, we apologize that it took longer than expected to receive your order. Again though, we appreciate you taking the time to share this feedback as it helps us ensure future delays do not happen.
Thank you so much,
Teak Warehouse Customer Service
