Kristina C.
Please refund my purchase
0 stars. I sent an email describing the bag. It was delivered in a plastic mailer bag and therefore crushed. Probably on the bottom of tons of things coming from China on a freighter. The bottom piece of cardboard under the cloth is bent and won’t stand open. It should have been filled with paper stuffing fillers like when one purchases a handbag; it also should have been sent in a box instead of a flimsy plastic bag. It smells and has 3 oily stains on the inside. I would like a full refund.
Response from TeachaBagsSep 25, 2023
Dear Kristina, Thank you for taking the time to share your experience with us. We're deeply sorry to hear about the issues you had with the delivery and condition of your bag. Your feedback is incredibly important to us because we genuinely want you to have an excellent shopping experience. We have sent you an email and kindly request you to provide us with some pictures of the damaged product. These will help us to understand the situation better and ensure it does not happen in the future. Also, this is key for processing your request. Thanks again for bringing this to our attention, and once more, our sincere apologies for the inconvenience caused. You have our assurance that we will take the necessary steps to address this issue and provide you with the service you expect and deserve. Sincerely, Sandy