TCGplayer.comReviews of tcgcollecting.tcgplayerpro.com

Don't trust this website, don't trust in their word, they say it's guaranteed but its all a lie. Check out what happened with me... For some reason on the check out step my address was changed automatically for an old address of mine, that happened without my knowledge. I just noticed that a couple days ago because I was worried the cards were not showing up. I did 3 big orders (including a bunch of stores) with TCGPlayer and one was okay, but two were sent to a different address, even though i did the same process for the 3 orders. I never typed the wrong address, and anywhere in the checkout process the incorrect address was stated. I did type my correct address and after that i was prompted to the ****** checkout, for payment, not for shipping, the shipping information was already set correctly. I also typed my credit card information and the website wouldn't allow me to press pay, only by ******. After login in and using ****** the address change was not stated, that's something you should correct in your checkout process. What I am trying to explain is that i didn't had any fault in what happened, i did the same process for 3 big orders and one came straight to my address, but two didn't. I understand your perspective but try to understand mine, you guys must have a way to recognize this error and try to help me, otherwise is like you don't care you have a flaw in your system and **** the costumer, i remember reading that its guaranteed by TCGPlayer, i don't feel that's true if i loose all the money i saved to buy this cards. I lost more than U$600, and the small amount I am being able to get back its just due to the honesty of some sellers, that helped me when i reached out to them. TCGPlayer team sucks and they don't care about Community, they care about making money on top of the MTG Community.

Ordered 6 cards from tcg direct and received 4. The two missing cards? Almost 800 dollars… the rest of the cards totaled under 100 dollars. Whiffs like a scam to me. Waiting for customer service to get back to me… wish I did more research before ordering

FRAUD AND SCAM ARTIST AND WEBSITE!! Worst customer service Hailey, tracking numbers are scam website is scam. STEALS your MONEY!! Avoid at all cost - very disappointed kid. Shocking to steal money from kids....tsk, tsk! Tracking leads to nothing than will claim have to wait 30 days and any days after they will do NOTHING for you but STEAL your money

Let a scammer get away with selling repackaged goods because I didn't have the originally packaging. Don't trust them or their sellers.

Stop sending your orders via envelope we get charged for that mess up on your side... Other then that I will buy my cards somewhere else thanks for nothing.

Wish I would've read these reviews before ordering through TCG direct. Only company Ive ever been told can't make any changes to an order no matter how soon you tell them after the order when literally on their site says otherwise. The company is so horrendous it almost feels like they have got to be breaking some sort of sellers law. My god these people are shady and after asking around seem to be almost legendary in their absolute bottom tier service... This is a company PURELY surviving off of no actual effort of themselves and purely off the products desirability... They'd give the tobacco companies a run for their money on ethics...

I only order from reputable independent sellers on their site, but not TCG direct. TCG Direct is pretty bad. Lost cards a few times and their customer service is not great. Responses to my questions were automated and never answered my questions. Most recently, I ordered an expensive card and paid for fast shipping last week. Has not even been dropped off to USPS yet. No response from them regarding this at all. Had I paid attention while attempting to order, I would have not ordered through TCG Direct.

Horrible experience with a customer ‘lead’ Patrick Beckett and his team. Effectively worked to steal money from me on behalf of a faceless corporation instead of try to just understand what I was saying and pay me what I am owed. Do not trust this company despite it supposedly being a value of theirs’.