Jon D.
Does not help with bad sellers
Purchased cards from TCGplayer that were supposed to be unopened but arrived opened. Contacted seller multiple times with no response. TCGPlayer refused to help.
Online Collectible Gaming Store, News, and Strategy for Singles & Miniatures
TCGplayer.com (tcgcollecting.tcgplayerpro.com) has 151 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Jon D.
Purchased cards from TCGplayer that were supposed to be unopened but arrived opened. Contacted seller multiple times with no response. TCGPlayer refused to help.
EL H.
Impossible to receive customer service. Been emailing them 2-3 times weekly for THREE MONTHS. I initially got 1 response from a "STEPHANIE" and have since received ZERO RESPONSE from any and all emails i can find for the company. Must have reached out 20 times at this point. No other way to contact them. So unbelievably frustrating. Terrible company. Who treats people like that?
Benjamin K.
Refunded without my consent...wen it was on its way to the mail. Now I lost my cards I'm pissed. I trusted this site but they are not trustworthy...they clda at least sent my cards jesus
Tyler M.
Extremely hard to work with and unable to change things about orders, even the smallest mistakes despite being moments after purchase, they simply send you to usps to work with them. Never buying from this company again
Nathaniel
I had been trying to unload some cards as I needed the money, but there are absolutely NO protections for the sellers. They only protect the buyers and I have been scammed three times by buyers. I took pictures of everything and listed them according to the condition guide on their website but each of the three times the buyer wasn't happy with the condition and demanded a refund. I asked for them to mail it back in that case and TCGPlayer just automatically stepped in and did a full refund and I never got any of the cards back. So beware sellers, there are people who will claim things and then keep your card and get their money back. I would recommend selling anywhere else.
D J.
Still dont understand how this shit site dosnt require I mages of cards when they cost 200+ ove recievd cards that are not as described and at this point my patience has ended i will no longer be using thos shit site and will happily pay more on ebay knowing I can see what im buying
Delaney M.
TCGplayer advertised a sale offering 10% back on purchases which they failed to honor despite the purchase being with the site within the stated promotional period and showing up as TCGplayer in my billing statement. At no point was it indicated that my purchase was an exception to the promotion. I contacted them, thinking it would be an easy fix- the company then blamed me and offered no solution whatsoever. Beyond this, the company has seen a notable decline in quality lately and I simply can't recommend using them for online purchases anymore when more reliable and trustworthy services like Card Kingdom or cheaper ones like Cardsphere exist. I don't care who you use as long as it's not them- TCGplayer won't be getting any more of my business!
Fabio B.
Il pacco non è mai arrivato assistenza inesistente truffa non comprate con l'oro