TCGplayer.comReviews of tcgcollecting.tcgplayerpro.com

Still in division with Customer Service but so far have had multiple orders cancelled, misclassified as having account issues (logged in as guest - don't have an account), and troubleshooting with TCGPlayer, both automated and through an agent, veer into problem solving for a broken account (which isn't really helping or getting anywhere). Frustrating experience!

Literally impossible to buy anything from this garbage site. No matter what payment method is used they will cancel the order within a few seconds.

Stay away, if the seller sees that the prices have gone up, even after you pay they can say there is an issue and they’ll have to cancel. Then put the same product up for more money. There are better sites to buy from, shop your local stores instead of this crap site.

I ordered a bunch of cards from this site on April 15th from various sellers, it came out to be 14 different orders. They all came in envelopes instead of protective packaging. Plus, some of them came in toploaders that were taped shut. I have heard of this method causing damage to cards and can't understand why anyone would risk this with an $80 Final Fantasy special art Rhystic Study. Absolutely ridiculous. I will no longer be using this site for the majority of my cards during deck upgrades. I did that this time and I am still waiting on 5 different cards in two different "packages". A deck upgrade shouldn't take 2-3 weeks.

This should be more like a negative 100 I tried to put in an order and it kept screwing up my new address with my old address after changing it ten times it sold it was correct and now it's being shipped to the old address. I contacted their help desk within 20 mins of the order and they refuse to change the address or cancel it so I can address it correctly.

I’ve been a seller on this platform for over 2 years. After 2 years, there was ONE time I did not ship a $5 order within 48 hours. I got an email from TCG, letting me know to ship within the next 24 hours. Not even 12 hours after that email, they froze my entire account - including all payments for orders that have already delivered. They refuse to release my funds at this point. The order they sent me an email to ship was canceled before the 24 hour window, so there was no order to ship at that point. I have sold over 2000 items on this platform and have 100% positive feedback and yet they won’t release my funds. I will be retaining legal counsel.

TCGPlayer direct orders always have missing cards and they won't even refund you for them until you ask a couple of times. They flagged my account because i complained enough times about their orders. Beware of TCGPlayer direct orders and on general their suboptimal system

abysmally awful site with a horrid customer support. Do not waste your money on this soulless hateful corporation. You will lose out every time you choose TCG Player