TCGplayer.comReviews of tcgcollecting.tcgplayerpro.com

I placed an order and my address defaulted to an old address. I reached out immediately and updated my address with customer service. They told me sit tight and it would be handled. Two days later they said they couldn’t change the address but they would sort it out when the delivery happened. Fast forward to the delivery going to the wrong address and they told me that they weren’t going to do anything and effectively just stole my money. Criminal behavior, go to a competitor instead.

Do youself a favor and avoid them. No responsibility or moral.

Tried to create a seller account on TCGplayer and it took two weeks for them to approve a seller name, very vague instructions on what they allow or don't allow. Once you upload your items you are only allowed to use. Now, because of extremely weak and sloppy website edits and programming it allowed me to add to exceed my selling limitations and will not allow me to perform any updates to include deleting items to get me into compliance.

I ordered a Paradox rift booster box and a seller shipped me a booster box of a different brand. I had to repackage and ship the box back myself at my own expense BEFORE the seller would ship out the correct order. Once he got the box back he canceled my order and said he no longer had the one I ordered. TCGplayer took no action and said that it was on their marketplace but there is nothing they can do about it. And that was that. BUYER BEWARE I would avoid ordering from TCGplayer because they will not stand by anything that happens to you as a buyer. You’d be better buying off eBay.

I sold a card for $115 and the buyer received the card and left me a 100% review. The company is refusing to send me my money. I've sent several emails requesting the funds to no avail.

I recently made an account To make a big purchase Of some cards that were on Preorder. Today a few days before they’re due to ship my order was cancelled for No reason.When I asked why it was cancelled they said It was because I didn’t receive a reply from the seller to my inquiry about changing the shipping address. Doesn’t that sound Outrageous??? I know I’m in Awe myself. This place can Go Fk themselves with their scammy business practices.

I paid for my order using a credit card to load my account with their gift cards, but TCGPlayer canceled it and is refusing to refund my money or provide the service. I exchanged messages with Amber from customer service, yet received inconsistent explanations that mixed international shipping issues with international customer policies in an unclear, shady manner. TCGPlayer needs to ensure transparency in its policies and improve prompt, effective support to regain customer trust. Stay away, I should have paid more attention to the trustpilot reviews before trusting my money there.

My order never came it's been almost a month ordered cards for my sons birthday and it so heart breaking seeing him check the mail every day for nothing, I will be contacting better business bureau