TBS Factoring ServiceReviews of tbsfactoring.com

I started factoring in 2018 was a good company until recently . Very bad customer service , you’re on hold for over 1hr! Was told since Thursday that my issue would be resolved. It’s Monday and I’m still getting the same response !

I've been doing business with TBS since 2012 and for the first 2 years everything was GREAT. But for the last sevens years the service has been HORRIBLE. Communication, lies, poorly trained employees, time of factoring loads, customer service, long wait times to speak to ANYONE for help, high factoring rates are among the problems I've had with them. I have tried about 3 other times to leave but I stayed because Sherry Woods promised that things would get better and I believed her. But I decided this year(2021) it was time for a change. So I contacted TBS to get my renewal date, they told me May 24, 2021. I was also told that I needed to give a 30 day notice of cancelation. So around April 4, 2021 I submitted my notice of cancelation to EVERY TBS email that I had access to. On April 6, 2021 I received acknowledgement from TBS that they had received my notice. My new factoring company contacted me to warn me NOT to factor anything with TBS after May 24,2021 because it might auto-renew my contract. So May 19, 2021I contacted TBS to double check my renewal date (just to be on the safe side). At that point I was told by TBS that my contract had already renewed (to my surprised). TBS informed me that I was suppose to STOP factoring with them on April 24, 2021(last 30 days of my contract). And because I continued to factor, my contract has already auto-renewed (but the original contract doesn't end until May 24, 2021). So the exception is that my company can NOT factor with anyone (including TBS) for the 30 days. This is just another way for TBS to try to force businesses to stay with them despite giving them poor service. Dear TBS, if your service was good, companies wouldn't be trying leave and you wouldn't have to resort to such deceptive practices to TRY to keep them.

Poor “Avoid At All Costs” go to their website, read all the complaints, they are 100% accurate. Listen to me, a client of 5 years now with them, end of contract its “AUDIOS”, what a shame!!! Once a great company, now all crap! Do not believe it a computer update, that has nothing to fo with the answering phones, and customer service UPDATE: My acct is 10061 but then TBS, stop the BS, people are not hopefully that stupid, all you have to do is Key the persons name into your computers, and you already know who the person is just by a name. People please.. right this second, once again on hold to TBS for over 1 hour just again, waisting my time, because again, they got the payout schedule all wrong… RUN FROM TBS, even the Acct Mgr after 5 emails never respond, they do not even respond thru the TBS app for literally hours, if your lucky.., Insanely poor customer service!!!!!

It is a constant battle to get anyone on the phone. I have been with TBS for approx 3+ years despite a small break. Tawny is excellent, but when it comes to customer service. I can not get my account rep to call me back. I have been charged for wire fees that go in as ach the next day. I have been assured it was going in by wire, paperwork was turned in by 1030 am, and yet is comes as ach. At this point I am going to transition out to a zero balance and switch factoring comanies I am just over it. RUN the customer service I used to have with this company has gone to heck since they started working from home. It will take you 30 to 45 minutes and then get cut off. It will take you all day to get a person on the phone.

TBS factoring is a complete rip off! We’ve been with this company for 7 months and it’s been a headache. They’ve decided to start taking recourse fees from previous loads that companies haven’t paid them for, instead of reaching out and discussing the issue. How do you expect for companies to grow when you’re taking from them without any explanation? I’ll be glad when our contract ends! I suggest from now on reach out to the company explain to them about the recourse fees that are in question before you start taking money from loads that don’t coincide with the load you’re trying to collect on. Being professional is a plus!

Worst Customer Service Ever!!!! We signed our new trucking business with TBS in December 2020 for factoring services. BIGGEST MISTAKE EVER! It has since been a nightmare getting any customer service from them, and worse still getting a live person to talk to on the phone. When you call, you get the voicemail run-around, which then puts you on hold for more than 30-45 mins, or, till you hung up. Occasionally, if you're lucky and you get someone, you really don't get the help you want. Not infrequently, you're routed to another voicemail session! The other bad thing is that they don't even answer emails. With the pandemic, phone or email customer service from home should not be that more difficult than being in the office. If anything, it should make it easier. Which means, they're not really working when they're at home!!! We tried to terminate my factoring contract with them & that's another nightmare. We can't reach anyone and, the few times we did, they're outright uncooperative. I don't understand why they want to keep customers, but, don't have the time to provide any service to them - not even answer phone calls or return emails. We're trying to terminate our agreement, but that's another nightmare! Many companies are in the same situation with the pandemic, but, are doing a decent job catering to their clients. We really regret signing up with TBS Factoring. We hope TBS, for its own, &, its clients' sake, to take this and other similar complaints, to significantly improve its customer service.

Run TBS will give you the biggest headache ever! They will loose your paperwork then 5 or 6 months later they will tell you they need it and take it out of a whole other load . This has been an on going situation. I’m new just a year in and tbs has already robbed me for $3000. Now they are after more! It’s a difficult time for everyone and tbs is still up to stealing more money. Please run unless you liked being robbed mentally and financially.

Well I'm very disappointed in this last deal with them when my Dispatch sent in my BOL and exhibit B the first load was paid correctly but my Dispatch send a rate con for a different company that had no exhibit B BOL or was even signed by me or my Dispatch it was a blank bill they paid me for and separately to something that even an amateur could have caught and flagged but that's not even the bad part it was almost 7 months before they said anything about so now they are threatening legal action over their screw up and want me to pay in full on the rate con including pay there % back adding extra to what I got paid so this is very disappointing I'll be updating this as I go along and I have documentation as well to back this account up/ they charged me anyway so my advice stay away from them completely they are crooked and handle business poorly they have failed my expectations of them and the sad part they used to be very good but not no more