TBS Factoring ServiceReviews of tbsfactoring.com

Communication with customer not to good and the wait time is to long for assistant

TBS is great at factoring the loads and getting you your money until the customer doesn’t pay. They are not loyal to the client. The broker contacted TBS to inform them they will not pay; TBS sided with broker and charged money against my account without a thorough investigation into the matter. Now I am without my money and having to provide proof I was within guidelines. This information should have been examined before they took my money. I am referring to a non-recourse factoring agreement. So don’t think that non-recourse protects you. They even commented that they believe the load was provided to us with the intentions of not paying. Sounds like they are on our side but nope, they still kept our money. Find a factoring company that offers true non-recourse. True non-recourse says no matter what, you are not liable if the customer renege on their payments or pay their invoices late. Any losses will be absorbed by the factor.

TBS needs people that will make you their priority and not put you on the back burner! And needs to return calls that are promised to you.

Unacceptable! first of all the factoring department takes extremely too long to answer the phone. I usually have to wait around 15 minutes to be able to speak to someone in that department. Adding on when it comes to wire transfers the deposit the money the day after instead of being on the same day. However they still charge me $12 for the "wire fee". It is a headache getting all my loads factored. There has not being one day where I send my exhibit b and don't have a problem. There is always something, and their only excuse is "the broker is not picking up".