Taylor SwiftReviews of taylorswift.com

Absolute waste of time! I ordered a hoodie on pre order for Christmas, 3 days later a t shirt arrived, contacted customer services with no response for 2 weeks, then after threatening to claim my money back through my card company i got a reply. Sent item back and repeatedly asked to receive the correct item, they even asked me which i would prefer. A month and a half later they just refunded,

I have never had such a terrible experience with a merchant in the territory of USA. One has to wonder if this store operates from a basement as one person operation. There is no phone number that you can call directly, and you should refrain from emailing because it will push their reply back to the current day. I tried to cancel an order an hour after submission realizing that it may not come before Christmas (ordered on 12/12). I received it today 01/04 and it is not $80 quality item; mind you I paid for 2-day shipping. Stay away from this merchant, not worth the money, not worth your time, not worth your support of the artist. Truly disappointing experience!

Horrible. I have two outstanding orders since October. Have reached out multiple times with no reply. There’s no phone number. Going to have to dispute the charge with my Cc company.

I have had a few orders with the Taylor Swift Store. One of the items that I paid to have shipped when it was ready did not turn up at the correct address. I have been fighting with them since the end of November to get a refund since it's clear it was sent to the wrong address and has disappeared. They did nothing at the time to try and fix things when it happened. Their customer service is appalling with very little care in reviewing where my order is or what has happened. I would expect a Billion Dollar company, ie. Taylor Swift, would at least have the right people running things and making sure the people who have helped make her a Billionaire get treated correctly. It's just crazy to me how bad the service is.

I made order on Dec, 12th 2023 for ready to ship in 1 week jewelries, yes it's for Christmas. There were no update at all and on Jan 3rd 2024 TS CS, Brian S (or Daniel, at email footer) emailed me that my order is canceled and get fully refund, there is no fully refund because bank charges about $9 for transaction. I have never asked for cancelation, they are really unprofessional & messy. Poor Taylor Swift...

I don’t understand how a merch store can be so incompetent and awful. They sell merch items, mostly clothes, that are extremely expensive and are horrible quality. There are a few items that are good quality but most of the time, everything is made poorly. It’s disappointing when you pay so much money for something, waiting 4 months for it and it rips within a week. My fiancé bought me the pajama pants from the Christmas drop and I got them last week on Christmas. They just ripped now. It’s been a week. What a joke. Also, the shipping time frame is usually 2 months or longer- how ridiculous is that?

How I wish I would have read this before, this store is ridiculous! I ordered a hoodie for my daughter, biggest Christmas wish, ordered on the 5th of December, page said it would easily be here. Payed 90euros! Now almost a month later all I've received is the order confirmation, and the withdrawal of the money, confirmation said shipment in 2 days, but nothing. Started writing the first email asking for my order after 10 days with no response until a week later , 2 days before Christmas, which was a bot I suppose, cause the email only asked if I still was experiencing troubles then I should answer that mail. Really frustrating, but I repeated myself asking to please just tell me something, but didn't hear anything more. So I wrote them again,last week got an answer saying sorry that it would be shipped I 2 days max, but nothing. After waiting again I texted them asking to get my money back, but now I just received an email saying that my order had been treated so now I'd have to send my product back, paying all expenses until they receive it and then wait to get my money back cause they could do nothing But I STILL DIDNT RECEIVE NOT EVEN A SHIPMENT MAIL, MUCH LESS THE PRODUCT I PAID FOR!! What an expensive lesson and what a shame for so many young Swift fans, I really can't believe this is something she'd put her name on nor that this company would treat the young people that bad! DONT SPEND YOUR MONEY HERE!

I ordered 2 sweatshirts and a T-shirt for Granddaughters' Christmas and paid an extra $30 for expedited shipping even though Christmas was over two weeks away. Now 1 week post Christmas and still nothing. Not only have I not received the merchandise, I've not even received an order confirmation. I've emailed several times but have only been given the run around. One email response stated they had my order for TWO items. I asked for clarification but only got vague responses. I asked to cancel a few days after Christmas and was told they would send the merchandise and a refund. I've received nothing. Avoid at all costs!