Taylor SwiftReviews of taylorswift.com

As everyone else is saying, the Taylor Swift official merchandise story is terrible, do not order as you will not receive order after months despite it saying it is available and giving a select by date of a couple of weeks. Ordered an over priced hoodie at £85 on the 19th Nov, at checkout it clearly list the deliver as by the 15th Dec. It’s the 26th Jan and it still hasn’t been dispatched. Customer service not interested, you get the ‘it will arrive when it arrives’ line and they can give you no idea of when that will be. Taylor Swift should be embarrassed that she is associated with this!

Unbelievably bad service over months they have driven me to the point of tears. Numerous orders never arrived and ruined xmas for the kids , we got a refund. But the last order I waited on til today they just refunded me - for months they had 5 items and waited on one - they just deleted the whole order because 'whilst you were waiting on one item the others sold out'. They literally sold my items that I bought last year, that were in stock, now sold to other people. From underneath me. Un-freaking-believable I am livid. And so sad to tell my daughter xmas got ruined twice.

I ordered a pullover back in 16.12.2023. I waited till 14.01.2024 to get is shipped. Well, sorta.... Got a tracking number, and for the past 11 days only the label was created, not shipment at all. Customer service don't answer your e-mails, I've been told I have to wait 1 more week. WAITING FOR WHAT? I've waited enought. Thank God I payed with PayPal, so I filed a chargeback, because I didnt received any answer to my refund request. Taylor is a superstar, but how people with online businesses can work like that???

I purchased several items from the Taylor Swift Official website to ensure authenticity, avoiding random knock-off sites. Despite placing my order in early November, my items have not arrived as of the end of January. Despite numerous emails, I only receive automated responses without any real answers or updates from a human representative. The lack of a contact phone number and transparency adds to the frustration. It seems they are selling merchandise they don't possess, which is unacceptable. I have asked for a full refund and again have been ignored. This experience has been disappointing, especially considering the reputation of Taylor Swift's brand.

I purchased two items for my granddaughter at Thanksgiving. I wrote several letters requesting updates as we approached Christmas. I kept getting emails from Sam saying they were looking into it, but since the letters were exactly the same, I figured I was dealing with a bot. Finally, I got this email from Brian S.: 📷 Brian S. (uMusic Customer Care) Dec 26, 2023, 11:53 AM EST Hi Mike, Thank you for reaching out! I would once again like to sincerely apologize that you have not received your order. If your order was set to ship on December 15th and it did not arrive in time for Christmas, we will be issuing a full refund and sending your order free of charge. Please allow 7-10 business days for this transaction to be reflected in your account. If you have not already, you will receive a separate email with tracking information and will begin to see movement on your order after December 26th. Again, we are so sorry for any inconvenience caused. Thank you for supporting Taylor Swift, Brian + uMusic Customer Care I never got an email with tracking information, so I emailed again. After a few days, I got a link to FedEx on Jan 10th saying a label had been created, so I thought I was in good shape. Unfortunately, it's now the 22nd and still only shows a label was created. Last week I emailed Umusic and they told me to wait one more week and they would look into it. I emailed them today and was given the exact same email as last week. This is very frustrating as these two tops were the only Christmas gifts we got for our granddaughter, and she was so disappointed... Still Hoping...

I ordered a shirt for a Christmas gift. As soon as it arrived I realized I ordered a youth small rather than an adult small. I noticed the error before Christmas. I have been trying to exchange the shirt for over a month and all I get back is an autogenerated response that they are busy. There is zero customer service and no way to reach out to the company besides emailing them. If I could give a zero star rating I would. Do not do business with this company. They are awful!!!!!

If I could give 0 starts I would. This is absolutely ridiculous!!! I’m so disappointed in this company and the service I have received. After months of complaining I got a FedEx shipping notification that was on 1/10/24….today is 1/19 with no movement of the package-pure foolishness! Just a bunch of bots sending random messages. I’m calling my cc and reporting fraud.

I put an order in October and another one in November. Payment was immediately taken but I’m still waiting on the goods (19th Jan). I’ve received an email saying release date has moved to 26th Jan. However this doesn’t mean it will be posted then. If the company can’t provide the goods quickly they shouldn’t be in business. Extremely poor customer services, and appears to be a profit making scam!