Taylor SwiftReviews of taylorswift.com

Ordered a bejeweled ring, I am in Europe and they have sent from the UK so had to pay customs. The ring is an extremely bad and cheap quality trash from Bangladesh, it was like 30 EUR but in reality worth around 3 EUR. Even the box quality is cheap trash, I wish I would have checked the reviews first, but I trusted her merch store but this is kind of the worst I have ever seen. The only way to send it back is to send it back to the UK, they want registered post which is a fortune, so basically I won't get my money back. Terrible scam, avoid at all costs.

First i tried to order signed CDs,wouldn't let me then today tried to buy some Christmas baubles same again “says problem with payment Method”..tried Changing address didn’t work tried changing payment method still didn’t work… Contacted the help, which wasn’t much help just kept Stating the obvious..then the items sold out…so Don’t bother with the customer care cause they’re completely useless..

Ik heb een cardigan besteld en heb een trui ontvangen. €88 lichter en een simpele trui verder. 10 mails gestuurd naar de klantenservice maar geen reactie. Verder geen contact gegevens kunnen vinden.

Ordered a cardigan, arrived a few days later and was completely the wrong size- not even close! Advised they don’t do exchanges but I’ve returned for a refund. Love Taylor’s approach and values but reading the reviews here, I’m not alone in my frustration. Obviously this is a terrible operation for fans to have to deal with.

Save your money!! This is purely a money making scheme

All of her songs sound the same I don't like her or her music she is a terrible artist.

I ordered a package from Taylor Swift site and unfortunately the package seemed to be lost during shipping. When I reached out for customer service I was shocked by their response, because I was 4 days late past their 30 days policy notification window, they refused to offer me any service or assistance whatsoever. They wouldn’t even try to track the package or contact the shipping company on my behalf or offer any other solutions. I understand policies exist for a reason, but im still expecting a little flexibility, and an effort to help a loyal fan would have gone a long way. Instead im left feeling dismissed and frustrated. A company that represents an artist like Taylor Swift that is known to care very much about her fans, should treat their people better. I hope they consider their rigid approach to customer service. Im incredibly disappointed and unfortunately won't purchase from them again out of fear to be treated like this again.

This is a scam site, ordered and paid for the cardigan which with delivery cost €100. They sent out a cheap hoodie in the wrong size! No return label, no label on hoodie. Do not reply to emails and no customer contact number. Scam site - avoid at all costs! Throw your money down the drain instead!!! Disgraceful!!!!