Taylor SwiftReviews of taylorswift.com

Dissatisfied by her lack of two trucks references ☹️

Ordered merchandise and the 3rd party delivery vendor (FedEx). Fed ex delivered to an incorrect address and said the seller provided an incorrect address. As such my merchandise was sent to a complete stranger and the website customer service team refused to help saying it was a Fed Ex issue. Will not purchase from them again.

My daughter bought a Lover cardigan, the money was deducted and the cardigan was never received. When we contact customer service UK they say it is customer service USA that has the order. That customer service just doesn't respond. Report it as fraud to the bank now.

Such a disappointing experience ordering from here. The whole family is massive Taylor swift fans and having spent thousands on mech and concerts this has left a real sour taste in my mouth to a point I just feel like not supporting her in the future ! Having been unable to order through the UK website due to issues with their own stores I was forced to purchase through the US website, assuming wrongly that the price would be the same… have ended up paying almost £200 more than the UK website and worst of all my cardigans are now held at customs and I am being forced now to pay another £65 “customs charge” to have them released when I already paid customs and VAT when ordering which was extortionate already ! Overall I’ve ended up paying £450 for £280 worth of cardigans… contacted customer service and they were unhelpful and simply said I can refuse to pay it and they would be sent back, I can’t have 4 disappointed Taylor swift fans by not receiving them now ! So have had to swallow paying a stupid amount of money for something that was already very expensive ! Horrible experience and would strongly advise ordering from this website especially if you are not from the US as they don’t help and just seems like they care about nothing other than sucking money from people… AWFUL Looking at all these other reviews is actually shocking, I find it alarming and surprising that such a massive star would allow a company representation linked to their name to behave in such a manner and have such bad publicity, the level of customer service needs to be addressed and can only hope that one of Taylor swift’s representatives is alerted to this disgusting behaviour and addresses the issues as this is damaging to her reputation !

I ordered a hoodie from here, the original price of which was over 100 dollars. The shipping was over a month late, and, when it arrived, it was covered in blue fuzz. I tried it on and it absolutely covered me with a whole layer of it. It was also ridiculously over-sized, much more so than other 'over-sized' clothing (i.e., it went past my knees; who is this fitting???). I contacted CS, and, after more than a month again, they responded saying the product was what was intended, with no other feedback other than I could return it if I wanted (at my own expense). The amount of money I paid for what is actual garbage is unbelievable. Lost respect for Taylor here.

I bought the Taylor Swift Eras charger because my wife wanted it for one of her Xmas gifts. When she opened it on Xmas and tried to use it the charger didn’t work. I requested a charger that works since the one I was sent doesn’t or a refund of the purchase plus shipping costs. I was given the run around after emailing with customer service several times until I was eventually told that all sales of this item were final. I never agreed to purchase a defective charger. If I had known it was defective there wouldn’t have been a purchase. The company should make this right. Very disappointed in the customer service I received. Buyer beware!!

I am tailor work shirts pants ladies I can work them and measure them sew them also cut them and take measurements from customer speak english not very good to talk a little bit

They send my order to the wrong address, told me to sort it out myself with the shipping company and refused to replace the item or give the money back. Their customer service team is non existant - I spoke to 3 different people, no one willing to help. It could have been resolved so easily if they only wanted to actually work. They should all be fired and replaced with people who actually want to work. Especially Josh and Jessica really dont want to work!! Beyond a joke!!!! I will have them reported for GDPR breach (they have shared someone else's personal details with me and mine with the other person) and get my money booked back by my bank. STAY AWAY -no matter how much of a Swiftie you are!