The Official Website of Taylor Swift
Taylor Swift (taylorswift.com) has 197 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Barry P.
Ordered a vinyl disc that wasn't to be shipped until Dec. 19 on Nov. 24, one hour later I tried to add items to order to save on shipping but they said I couldn't. Don't see why seeing how the first item wasn't going to be shipped for three weeks.
1999NolanRyan
Very poor communications with the Taylor Swift store. Pathetic! Taylor, do something about it! Questions submitted were evaded. Then they were not answered. Very simple questions! What's going on with the low reviews and the terrible service?
Suveer R.
I HATE TAYLOR SWIFT
illogicall R.
5 orders canceled when the stock was here. nice for working with professionnal of music
Ashley
My order has been stuck in New Berlin, WI for 3 days with no movement and customer service won’t respond to my requests for them to investigate.
Hayley M.
Still awaiting serval pre orders
Fernanda C.
I placed my first order on Taylor's website & ordered a Speak now black tee shirt featuring Taylor's face on it from her Speak Now Taylor's Verison album. It arrived & it was ordered as a birthday present, I ordered it in advance to be presented as a gift when it was given to the intended person we immediately noticed a large split/crack down the graphic part of Taylor's shoulder. This shirt cost was $36.00 I payed $36.00 for a crappy, split shirt that looks worn already. I was told that because it was past 30 days ago since it's been delivered they won't do anything about it! This was my first order, before I noticed that I placed my 2nd order, containing her new Life of a Showgirl CD back in August. I pre-ordered it & it supposedly shipped 4 days ago. 3 days AFTER its been released for anyone to hear & go buy in stores its STILL NOT HERE!! Then last night Taylor's drops this same album 4 more times only adding acoustic versions of the same songs?! I've been a lifelong Swiftie but this feels like a HUGE slap in the face. I put all my money into pre-ordering this album just to still not have it & now not have all versions. & now I'm left with a crappy used looking shirt for $36.00. I will NEVER order another thing from Taylor Swift again. She is really starting to look like another greedy cash grabbing billionaire.
Judie M.
I placed many orders but on the LAST one (ever) they charged me $160 on TWO different credit cards that were on file. If they had sent two orders I wouldn’t have minded but they sent ONE order then denied they had double charged me even though I sent copies of both banks charges. They told me to get it back from the bank but the TS website got the money.
