Taylor SwiftReviews of taylorswift.com

As the title says, i’m still waiting for an order since July. The last update was 27th of October. The update stopped and still not received anything. It’s on stock so I don’t know why it’s taking so long. Order it on the UK official website to ship it to the Netherlands. Still want to receive my merchandise because I still love her music and her as artist. But giving it 1 star because: no update at all anymore, nothing received while it’s on stock and already paid for it. If I receive it I will give it more stars. Until then. Update 1: Emailed Universal, and now ready for shipping. To be continued.

I would give zero stars if I could. Don't waste your time or money. Purchased an item in August for a birthday present for my granddaughter. I never received it. I emailed the company since they don't have a phone number and was sent a tracking number that still states as of today, November 11, 2023, that a label was made on October 26, 2023, but that USPS is STILL waiting on the item. Informed in two different emails, for me to wait for another week to update the tracking. I refused and made a formal complaint with my Visa and a chargeback for the full amount. This is a horrible company online that is stealing people's money and then not sending out what they have paid for. Shameful!

Her music sucks it is no good I hate Taylor swift so much she can Rott in hell

Was basically the first person in Canada to order 1989 merch still have not received it, everytime I check the tracking number on shipping it says it's being delivered today but never shows up! And shipping was just as over priced as the as the merch.100% they are sending it through the cheapest means possible and keeping the difference because it should not take this long to get my items. reputation will be out before I get my merch. If you want quality merch go buy from etsy sellers people over there make quality stuff and buy your vinyl/cds from your local record stores because Taylor Swift stores are the worst always. If they think it's not their problem because it's been shipped well i got news for them it is their problem until I get in my hands. 0 stars for everyone involved with the Taylor Swift store.

Absolutely shocking - cd arrived broken and no action taken by customer support team. Still waiting for a t-shirt ordered in June it's now November!!! And no one you can speak to just an email address that they hide behind. My daughter is very upset and I am much poorer both financially and in time having to chase up!

Ordered three items of clothing on 1 July as birthday gifts, the birthday in question being on the 13th. At the time of ordering, all three items were said to be in stock and available for delivery within a few days. I then received an email the following week letting me know that one of the three items was not actually in stock and this would now delay dispatch of the whole order until late August. I emailed to question why the items in stock could not be sent, especially when I had paid for postage despite spending more than £150, and simply received the reply ‘thank you for your understanding at this difficult time.’ The order has since been pushed back a further four times due to availability of this one item; it’s now four months since I paid, two items have been in stock all along and nothing has been sent. The most recent date I was given for fulfilment of the order was 13 October; when this passed with no update or any sign of dispatch, I emailed again and this time was told there is now no estimated date at all for when the item will be in stock and everything can be sent. When I again pushed for the items in stock to be dispatched, I was told this was not possible but was given a refund of my delivery charge - has this not cost them exactly the same as just sending the items that are in stock?! Absolutely farcical to keep refusing to send items that are available because of one that is not, especially when there is no estimated date at all for this to come into stock. Worse still when this business sells items primarily targeted at children and they know that failure to fulfil orders is leading to disappointment.

What an overall terrible experience ! Not wasting anymore of my time trying to explain how bad this store is. Find merch else where this is really not worth your time or money.

Horrible customer service! Bought a hoodie for my daughter at the eras concert. It’s not available online. Half of the back image came off after the first wash. Been waiting about a month and a half now for a shipping label to send it back for replacement. Now I’m scared to even send it back if we get the shipping label because I don’t think we will ever get the new one. That would only cause more tears!! So ridiculous!