TaxJarTaxJar is reimagining how businesses manage sales tax compliance. Our cloud-based platform automates the entire sales tax life cycle across all of your sales channels — from calculations and nexus tracking to reporting and filing. With innovative technology and award-winning support, we simplify sales tax compliance so you can grow with ease.
TaxJar (taxjar.com) has 13 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Run away F.
There is no way to contact them by phone when they overpay on you taxes. Email was send daily to resolve the issue. They offered no response after a few weeks I canceled my subscription. 6 months later still trying to resolve the problems they caused.
Response from TaxJarSep 29, 2025
Hi there, Could you send us an email at [email protected]? We'd like to take a look and see how we can help.
Stacie M.
This is an incredibly pricy program for those who do a certain level of business, like I do, and the customer service is ABYSMAL! They have deleted all phone numbers from their website, and there is no chat feature. You must email for support, but their support reps take 2 days to respond on average. What makes it worse is that their reps are obviously overseas and don’t work during US business hours. Every single support email response I have had comes in between 12:30am and 3:30am! This means that by the time I get the email when I’m at work at 8am and respond to their queries to help problem solve, they are now gone for the day and I don’t get another response for 2-3 days, again in the wee hours of the morning. This results in it taking a couple weeks to resolve an issue from all the back and forth. It’s crazy. This is an absolutely terrible way to run customer support for something as important as a business tax program! Am actively looking for another solution.
Response from TaxJarSep 29, 2025
Hi there, Could you send us an email at [email protected]? We'd like to take a look and see how we can help.
JMan
I liked people who were being honest in answering my question. One of their customer support shared their real answer on why dropshipping is a complicated scenario if using Taxjar for tax automation matters. Although it seems like I am not suitable to use their app, I would still thanks them for their attitude. I hope you will gain more sales and more customers will come to Taxjar.
Response from TaxJarSep 29, 2025
Hi there, Thanks for the positive review of TaxJar! Please reach out in the future if you need any sales tax compliance support. TaxJar
Sam
AWFUL. No customer support for days and that is the only way to access your tax filing documents apparently. Horrible service run far far away!
Marcel B.
Unfortunately, TaxJar is producing inconsistent and incorrect tax calculations. What’s worse is there is no support available. Emails to support (the only way to contact TaxJar) remained unresolved for weeks and I got the occasional “we are looking into your matter” email, but there was never any useful help. Emails to support are not read by a human, instead a bot replies with references to articles. Overall my experience was very disappointing and I could not recommend TaxJar to anyone.
