TaxJarReviews of taxjar.com

They openly admit their reporting is broken, while saying they have no plans to fix it. They have no functionality for recovering sales tax on unpaid invoices, nor do they warn you of it. I've paid out more than $80k in sales tax more than I've collected from customers due to the unpaid invoice issue. Their customer support on basic plans is only available via email. I've been trying to get this issue fixed for 2-3 years to no avail. The support responds until the problem gets too complicated or it requires anything of them. Company takes no responsibility. I have an 90+ email chain with them, they still have not replied to me despite a month of waiting and weekly follow up on my end. Avoid TaxJar at all costs.

Stay away from this "company" at all costs. They're total vaporware, no one is there, there are no phone numbers to call. Do not trust them with something this important.

Taxjar customer service is incredibly low quality... they are not capable of resolving simple issues with your filing if any of the automation data is screwed up. Want to upload your own CSV data? Forget it. Good luck getting their system to accept your file. Even if you spoon feed incredibly simple information to them... they still cannot do it or even understand what you are trying to achieve. You might be better off using an accountant instead. Automation aspect on my Squarespace website works fine though... but you're on your own once you collect all that tax.

I recently reached economic nexus in a state other than my own, and therefore have been having to go through the extensive process of automating sales tax. Everything is fine with the economic nexus state, however the sales tax in my home state is not being calculated correctly by taxjar. Every time I try to get a clear answer, I am met with incorrect information or information that isn't related to my issue at all. It's very frustrating, as I am spelling it out very clearly. People have left reviews noting taxjar's lack of phone support and it really is very frustrating. An issue that could be resolved over the phone in one call has taken multiple emails and weeks still with no resolution. So my review is 2/5 on support and also 2/5 for sales tax automation.

Software is worthless with woocommerce. Plug-in doesnt work and will not collect tax.

Our account shows that returns were filed and sales tax paid every month, come to find out, that didn't happen. We were delinquent by over $10k to the state. Furthermore, you can't talk to anyone. No incoming or outgoing phone support. No chat. Support is nonexistent. Seriously considering filing a lawsuit against them for not doing what they have been charging us each month to do. I can't stress enough to business owners to stay away from this company!

TaxJar significantly mislead me during the subscription process followed by unbelievably bad customer service when trying to resolve the issues. Recognizing that I had been misled they agreed to a refund which was reversed over a year later. I have never used its services. I am now a part of a large e-commerce website development group which spans several countries and have discovered though that association that so many before me have had terrible experiences with TaxJar. I wish that I had known about how bad TaxJar was before I made the mistake of trying to do business with them.

I was incorrectly charged a fee by this company after 1000s of duplicate transactions were entered into their system and were removed by their Agents. Even after they were removed and they acknowledged that these were duplicates, they still charged me a $30 "flex" fee. This is not right and illegal.