TaxJarReviews of taxjar.com

Taxjar customer service is incredibly low quality... they are not capable of resolving simple issues with your filing if any of the automation data is screwed up. Want to upload your own CSV data? Forget it. Good luck getting their system to accept your file. Even if you spoon feed incredibly simple information to them... they still cannot do it or even understand what you are trying to achieve. You might be better off using an accountant instead. Automation aspect on my Squarespace website works fine though... but you're on your own once you collect all that tax.

I recently reached economic nexus in a state other than my own, and therefore have been having to go through the extensive process of automating sales tax. Everything is fine with the economic nexus state, however the sales tax in my home state is not being calculated correctly by taxjar. Every time I try to get a clear answer, I am met with incorrect information or information that isn't related to my issue at all. It's very frustrating, as I am spelling it out very clearly. People have left reviews noting taxjar's lack of phone support and it really is very frustrating. An issue that could be resolved over the phone in one call has taken multiple emails and weeks still with no resolution. So my review is 2/5 on support and also 2/5 for sales tax automation.

This is an incredibly pricy program for those who do a certain level of business, like I do, and the customer service is ABYSMAL! They have deleted all phone numbers from their website, and there is no chat feature. You must email for support, but their support reps take 2 days to respond on average. What makes it worse is that their reps are obviously overseas and don’t work during US business hours. Every single support email response I have had comes in between 12:30am and 3:30am! This means that by the time I get the email when I’m at work at 8am and respond to their queries to help problem solve, they are now gone for the day and I don’t get another response for 2-3 days, again in the wee hours of the morning. This results in it taking a couple weeks to resolve an issue from all the back and forth. It’s crazy. This is an absolutely terrible way to run customer support for something as important as a business tax program! Am actively looking for another solution.