un-Valued C.
Bad communication.
The job they were hired to do got done. Way too many blue sky predictions, bad communication, and outright lies to get better than a 3 star rating. The salesman promised 6 months to a year for the process. It took 2 years. He flat stopped calling me back after a couple calls asking for updates. I was then passed to an office girl for over a year. The updates were seldom if ever offered, and only after I would call or email would she respond after a few days. I hardly EVER got an update from this company. I paid in monthly payments as was offered to me and I saw zero progress until after my balance was paid off. I was given lots of lies about the delays. I do not recommend this company.
Response from Tax Hardship Center, LLC - IRS Tax Debt ReliefAug 28, 2026
Thank you for acknowledging that the job you hired us to do was successfully completed and your case was resolved. Complex tax resolution matters often involve government processing timelines, document reviews and procedural requirements that fall outside our direct control. While initial timelines are estimates based on standard cases, IRS and state taxing authorities frequently experience delays that extend the overall timeframe. Our staff focuses on advancing your case through these official channels as efficiently as possible, which often means active work is occurring behind the scenes even when formal government updates are pending. We appreciate your feedback regarding our communication updates and will use it to refine our client management processes. If you have any remaining questions about your completed file, please feel free to reach out directly to our management team.