Tax Defense NetworkReviews of taxdefensenetwork.com

Response from Tax Defense NetworkFeb 23, 2023

Natishia, we're sorry to hear that you are unhappy with our services. Knowing our clients are consistently informed about their case(s) is incredibly important to our team. So, we want to address a few of the concerns you've mentioned here. Notifying clients of their balance statuses and changes th at have occurred on their accounts is an IRS requirement. While our team will receive copies of these notifications, our service(s) don't impact or change this process. Our records reflect that your account is still open, and our team is still working towards a resolution for your tax matters, but we can see that you have some concerns about our processes. We will be contacting you very soon to discuss your case status and address any questions or concerns you may have about your services. If anything comes up in the future, you may also contact our Client Care Team at (877) 856-5118. We look forward to speaking with you and turning your experience around!

Response from Tax Defense NetworkJan 23, 2023

Hello, Kacey. Our team uses the information provided by individuals who may require our services (name, phone numbers, and email addresses) to reach out to them directly following a contact/service request. It appears that we received a request from you on 01/20/2023. We understand if this request was submitted in error and apologize for any inconvenience these calls may have caused. We will halt future communications to you and will no longer be in contact about the services provided by our company. Thank you for bringing this concern to our attention and allowing us the opportunity to correct it.

Response from Tax Defense NetworkJan 2, 2023

Hello, Bob. We take the satisfaction of our clients very seriously and are disappointed to receive this feedback about your experience. Sadly, we're unable to identify you based on the information provided and ask that you contact our team directly so we may discuss this matter further. Please call our Client Care Team at (877) 856-5118 at your earliest convenience. We hope to hear back from you and look forward to having a deeper conversation about your experience.

Response from Tax Defense NetworkNov 30, 2022

We are sorry to hear that you are disappointed with the resolution our team is working to establish on your behalf. It is our priority to work in the best interest of our clients by determining the best option available to them based on their circumstances. Our team will contact you very soon to discuss your proposed resolution and address any remaining questions concerning your services. We look forward to speaking with you and hope that having an in-depth conversation about this matter can help turn things around!

Response from Tax Defense NetworkJul 5, 2022

Hello, Edward. We are disappointed to hear that you are dissatisfied with the options provided by our team. We urge our clients to remember that receipt of appropriate documentation is imperative to the speed at which our team can complete your services. You were contracted for a consultation for your state tax balances, and we understand that the options available don't always match our client's expectations. For this, we are sorry. Unfortunately, the available resolutions for tax balances are determined by the state, and are dependent upon an individual's ability to pay. Your feedback, while saddening, is valuable to us. We strive to provide each of our clients with beneficial services, so we will certainly consider this information as we continue forward in the future.

Response from Tax Defense NetworkMay 2, 2022

Hello, Tonya. Our team takes the integrity of our consultations very seriously. This is why we speak to potential clients before proceeding with services. While we will always attempt to reduce our client's balances, these processes require approval by the IRS, and are determined by each client's specific tax matter. Our fees are also for the services provided by our team and are explained, in detail, in each client's service agreement. We are very sorry for any confusion that may have occurred during your initial consultation and would be more than happy to discuss this matter further. Please feel free to contact our Client Care Team at (877) 856-5118 to address any remaining concerns about our process and services.

Response from Tax Defense NetworkMar 24, 2022

Hello, Levi. We are disappointed to hear that you are dissatisfied with your experience. Our team provides 100% free consultations for every individual interested in our services because it's important for our services to be of value to our customers. We also provide many free resources on our website to assist anyone interested in resolving their tax matters on their own. So, when someone asks for our assistance, we offer the help of our tax specialists believing that our client has chosen the best route for them. We are sorry to hear that you feel this isn't the case, but your feedback will certainly be helpful in our team better addressing concerns like yours in the future. Thank you for this review and for assisting us in improving our processes.

Response from Tax Defense NetworkJan 31, 2022

Hello, CG. Thank you for taking a moment to leave this feedback about your TDN experience. We can see that you have concerns regarding your services and would be more than happy to resolve these matters. Unfortunately, we're unable to identify your account based on the information provided. So, we will ask that you contact our Client Care Team directly at (877) 856-5118 so we may begin to address your concerns. We hope to hear from you very soon and look forward to improving your TDN experience!