Tim P.
Takes your money and does nothing!!!
If you value your time, money and Peace do not conduct business with this company. I spoke with Mark and told him that I did not need their services after I paid them $750. Mark said that they were keeping $250 for processing. I asked for a transcript of interactions and everything done to justify the $250 and I have not received that information. I called back a week later because I had not received my refund, Mark said that he had emailed me a refund request form. He did not email that form and I would have never known a form was needed if I had not called back. He then emailed the form on 11/6. I faxed it back to him the same day with bank account and routing number as requested on the form. I called him on 11/10 and he said it takes time to process. This is ridiculous, he then transfers me to accounting, who tells me the same thing. They have my money, the release form and my bank account information. They refuse to refund my $500 and are keeping an additional $250 I am in worse shape now dealing with these crooks than I was before calling them. Send me my $750 today!!! My next step is to contact he Better Business Bureau. Update, The BBB complaint has been filed!!!
Response from Tax Defense NetworkNov 15, 2024
We understand your frustration regarding the turnaround time for your refund, but it's important to note that processes are included in the processing of a bank deposit. These processes are not immediate, regardless of how quickly we work to submit them on your behalf. Regarding the refund document, all our communications are recorded and saved for quality assurance. If you would like to receive a copy of the original email, our team can certainly provide it to you. While our team is disappointed to choose to halt your services when you were so close to a resolution, we support our client's decisions to address their tax matter in whichever manner is best for them. We ask that you are patient throughout this process as we work to fulfill your request. If you have any remaining questions or concerns, please feel free to contact our team for assistance.




