TatchaReviews of tatcha.com

Why do all the advertising pictures show indigo night crème as full to the brim but when you purchase it, it is way below this level. Is this not misleading?

First time ordering or trying Tatcha, took advantage of their current promotion offering a free 75ml Essence when ordering any full size moisturiser. Very disappointed as the package arrived today with no Essence inside, no free samples either just the expensive face cream. No reply to any of my emails, the chatbot is awful and no answer on telephone.

I can only speak as I find, I have placed 2 orders within the past 2 weeks directly using the Tatcha website, the order process was smooth and simple. The products arrived next day (unbelievable service level) even though I did not pay for this service. And more than that, the products and packaging are lovely. If only other Luxury brands (Nespresso) were half as good in looking after their valuable customers..... exceeding my expectations - so thank you !

Terrible experience! I tried to order a product on their website a few days ago. Could not get the code for check out website said I needed for an auto order. Sent an email and got a response today that was not about check out. Asked for phone number and talked to someone. Went to check out with new password provided and THEN "review order" button would not work. Called again...order placed with customer service person, who also said an email confirmation had already been sentl Did not receive it and emailed that I had also already checked spam. Response told me to check spam!! E mailed again to cancel order...they called me back to confirm cancelling and then literally hung up on me!! What is wrong with this company.?!..Ratings indicate my experience is certainly not unique!!

Ordered a product I’ve been using over a year and it arrived smelling like chemicals, chunky and burning my face - the product clearly went bad.

I returned 2 items. Tatcha confirmed after a month they had received it and then said they would issue a refund. After another month I still do not have my refund and they are not returning my msg. There is no way to contact them except through msging and email. I am now being ignored. Add to that the cream caused me to break put completely.

Every year in January, Tatcha has a promotion called "Lucky bags', in which customers can earn a mystery bag of goodies in proportion to how much they spend ($100-$199 orders receive a mystery bag worth 100+ and orders over $200 receive a mystery bag worth over $200). I had heard about this for years, but had never taken skincare seriously. I decided 2023 would be the year to finally start my skincare journey, and I wanted Tatcha to be the brand I did this with. I purchased over $200 in products (hilariously only 2 items made this up, since Tatcha is extremely overpriced for the simple ingredients they use in their products), got the more expensive lucky bag, and waited for my skincare journey to begin. However, the package was lost by UPS, as it was shipped with quite possibly the slowest shipping I had ever seen from CA to NJ. I immediately contacted Tatcha and filed a claim with UPS. The claim was approved by quickly, which means that Tatcha would receive a check for the value of the package, which includes the gifts ($400+). I on the other hand could not get in contact with Tatcha, as their only means of customer service is through email. They conveniently closed the phoneline they previously had for customer service calls and their live chat was suspiciously never live, even during the middle of the day. Finally, on 1/25, after a week had passed (which was now 3 weeks since the date of purchase) they finally answered with conflicting responses. The first one said that they needed to wait for the check to come from UPS before they could issue a refund, and the second was that they had approved my dispute with my banking institution and that I would be refunded. I emailed them back expressing my disappointment with this extremely delayed response and that for no fault of my own, I would completely miss out $200+ worth of products that were included with my purchase. I sent that email on the same day they responded to me, 1/25, and today is 2/4 and I still can't hear back. Clearly their "customer service", if you could even call it that, has washed their hands of me. I am absolutely disgusted by this lack of basic professionalism. If anyone's looking for a skincare brand that's actually affordable and produces real results, I recommend Glow Recipe or Peach and Lily!!

Amount debited from bank account is over a 100 more than my receipt. Sent email. Got auto response almost a month ago and no follow up. Chat is closed. Phone lines as well. No way to reach this company to get it corrected. Horrible!! Never again!!