TatchaReviews of tatcha.com

Having placed orders from multiple companies for Christmas gifting, Tatcha is the only one where I have ongoing issues with an order and response from customer services. Having received my ( very large order) I did not receive the large gift box ( which I paid £6 for)… after a third chase I was asked to supply evidence of invoice, packaging, products received ( all due a missing gift box) which I supplied. Despite 3 further emails I have had NO response either for the gift to be supplied or a refund. Despite loving Tatcha products, their customer services team has really let them down. Whilst this is only a gift box, it’s the principle hence the bad review from a very disappointed customer

Absolutely terrible customer service - I submitted a return request and 3 days later I am still waiting for any communication from Tatcha. The chat bott does not put you through to customer services and is not fit for purpose and I am still awaiting any communication from this company. Very frustrating and totally unprofessional.

Tatcha is now my new favourite and go to skincare! It’s so refreshing and hydrating and has changed my skin so much in such a short space of time x

Horrible customer service. Refused to honour the code “bounce” for the keychain gift. (A future collectible). Luckily I had taken a screenshot and after too many (five?) emails I just got a postage order for it. They were very “computer says no” so take screenshots of all your codes on your orders.

l bought the Dewy skin cream and the Dewy serum. I tried it for a few weeks. However, I noticed I could not keep cystic acne on my chin under control. Within a day of stopping Tatcha my acne started to clear up. I have NEVER had a product break me out like this one did! My skin has some dry patches but also can be sensitive. It feels nice to put on and smells good. But that's about it. It leaves a residue that makes you think your skin is being very hydrated. It turned me into a pizza face.

The most amazing moisturiser!! I purchased the dewy skin and I’ll never go back. The feeling it gives me when I apply is pure glow! I couldn’t recommend it more!

One of my favourite products is the tatcha moisturiser, feels so lightweight and soft on my skin leave me with a subtle glow ✨

I checked out a lot of reviews being buying Tatcha moisturiser (purple one ) and on using it I have to say I am rather underwhelmed... I personally found it quite greasy and yes its quite thick and you don't need much but still I prefer and will stick to Bobby brown . Annoying after doing so much homework on it as it's hardly cheap and there's a lot of choice of others given the price.