TASCReviews of tasconline.com

We enjoyed working with TASC years ago, but have had nothing but issue since they migrated to the TASC Universal platform. Theirs is the most dysfunctional website I have ever experienced, and years later we are still having the same (if not more) problems. TASC's customer service agents are terribly sarcastic, and they don't listen to what you are trying to explain. Instead, they lash out and respond based on their own assumptions (which is usually wrong). I cringe each time something goes wrong with our account and I need to reach out to their customer service team.

I received an invoice for 3 months of COBRA-admin fee for $xxxx; this is $2.59 more per month than we have been paying for the last 10 months. When I called and got transferred two times, xxxx told me that accounting doesn't talk to anyone. He talked to them and then relayed to me that there was a credit on our account for $xx. I told him we never received the credit memo. He said he didn’t think they sent that out – what??? How would I ever know it existed if they don’t mail it to me? Why did they credit these already paid bills just to charge me a higher monthly rate? Can they just change the rate at will, or does our contract not mean anything? What gives them the right to arbitrarily increase our bill in the middle of the contract period? P.S. They could save a few trees and some postage if they would allow bills to be emailed and not waste two pieces of paper - the first page only has mailing addresses (which are also showing on the invoice) and the third page is nothing more than instructions on how to read the invoice(self-explanatory). By the 50th invoice, I think all questions I may have had would have been answered. Update: I received an answer to my support ticket with the response” Good afternoon, Thank you for your Support Request. We're unfortunately unable to address inquiries relating to billing and/or fees via this function. To speak with our Fees team, please contact Customer Care at 1-800-422-4661.” When I called back today, the person in C.S. said “it’s only xxx”. It’s not the amount of money – it’s the principal. He acted like I should just pay the bill and not be bothered that they can bill me whatever they feel like. How can they improve? 1. Don't ask me 10 times for my 12 digit account number (you should record it when I enter it the first time I call). 2. don't transfer me 3 or 4 different times because you can't help me. 3. Allow clients to speak directly to the billing department. 4. Honor contracts and don't increase rates whenever you feel like it. 5. Don't send me invoices 45 days in advance with a "due upon receipt" term. The service is from the first of the following month. It should be due by the first.

TASC is the absolute worst! So hard to get a hold of, when they finally respond to their contact us support email line they do half of what was requested and you have to start from the beginning. RUN AS FAST AS YOU CAN!!! When you call, all they do is update your online request to urgent but no one on the phone can assist. TASC doesn't give phone support the ability to make decisions or help out.

Don’t waste your time. The reviews are accurate. This is a one star company with one star support. First line of reps are off shore and nice enough, but incompetent. They will escalate you to onshore reps who are snarky, short, dismissive and rude. They “changed their systems” and lost my banking information/autopay. They didn’t send mail. They didn’t send email. They didn’t call attempting to collect banking information to reestablish autopay. We received a letter in the mail letting us know our policy had been cancelled. I called to see what happened. They told me systems had changed and they lost banking information and policy was cancelled due to non-payment. When you lose your customers auto pay details payment will not be made. I asked for an appeal - which they denied.

The worst company. They put in the wrong email and its been a nightmare. On top of that the customer service people have SO MUCH attitude. How can a company not get a migration right? They sent out letters months ago and nothing happened adding more confusion to an already broken system. The company clearly needs new ownership.

I cannot believe what a poor organization this is. I know everyone who reviews the company is saying the same thing, but I thought I'd take the opportunity to vent. I tried to make a COBRA payment on a different account than the one previously used - entered in the new routing and checking number, and the system came back and confirmed...with my old routing and checking number! Now I'm left to run around town, pulling cash from one account and depositing to another. When I called TASC to find out how to change the checking account, I was told I needed to speak to a support specialist. After 40 minutes of waiting for a specialist, I finally gave up and asked if they could call me back; I was told no. I asked to speak to a manager; I was told I would have to wait. This is a simply awful company - if you have a choice to go somewhere else, I would strongly recommend that you do so. Unfortunately, I do not.

Aside from having great difficulty getting answers as an administrator, there are suspicious hoops that employers must jump through to obtain refunds for overpayments. In seeking a refund for many employer overpayments, I was told a refund would issue in 5 to 7 days. It did not. When I called again to inquire, I was told the refund was put on hold because a monthly payment was due. However, that monthly payment was already zapped from our bank account the day before I requested the refund. I do not know that I trust this organization to handle our money.

They really are awful. I hope my employer is getting a smoking deal because they do their best to provide horrible service.