TASCReviews of tasconline.com

HR leaders, before reading the review, I implore you to treat your employees better than this unless you genuinely want them to have a terrible experience working for you. This organization is more focused on producing red tape than it is providing a useful means to access to the money that's yours to begin with. - The card gets shut off without any notice and you don't know why it's declining until it's far too late. - The card will decline purchases through the TASC STORE. It's OWN STORE gets declined (which by the way is an Amazon affiliate link farm - at best nefariously presented money grab, at worst illegal). - Reimbursement requests are literally never accepted on the first attempt. This company has built a web of red tape that runs so deep it's probably fraudulent deep down in the books somewhere. Once you submit a request and get declined (reminder: every time), they give you an appeal PDF to fill out, but you're required to send this PDF with supporting documents (the receipts they've already seen and declined automatically), including an ESSAY ABOUT WHY YOU THINK YOU DESERVE IT (I added the "essay" for dramatic effect, but it feels like a 3rd grade teacher assigning an essay when you read through the appeal form) VIA MAIL OR FAX. 1989 called, they want their business practices back. You have 180 days to respond to them after a decline, so naturally they're going to take their time processing this hand-written essay with attached receipts, and simple form, which means by the time your credit card is due (which you obviously needed to use because your $1k+ medical expense was sudden and unexpected) you're still waiting another 90 days for the mailman to deliver your essay to the folks in the big gray wigs so they can just decline it again. TL:DR - There are hundreds of terrible experiences documented quite well around the Internet. If you work for an HR department or contractor and you're considering this place, strike it from the list. You'll lose more employees than the savings are worth.

No contactless!! No support for digital wallets. Really cumbersome to use on public transit. My company should be going back to Wex.

Would give 0 stars if possible. Wouldn't recommend using their FSA benefit accounts to my worst enemy. Every reimbursement request regardless of amount is a battle and a guessing game to get the request approved. Becomes very stressful towards the end of the year.

If I could give this 0 stars I would. I’ve tried putting service requests in and they just keeps sending a copy and paste of the same thing explaining what documents are needed for verification. I submitted an EOB and it is still being denied. Their app and website have AWFUL UX. There’s things not in the app but on the site and vice verse. As a developer, it makes me so angry to have to use their apps. When you submit documents you should be able to VIEW THEM IN THEIR ENTIRETY TO CONFIRM IT HAS BEEN UPLOADED CORRECTLY!! Also, if you have to export a chrome window from the app for something- you’re doing it wrong. If you have to use this company- don’t. Figure something else out.

Constantly denying reimbursements and demanding extra paperwork, even though the prescription has been on file for years. Every new plan year, all the same hurdles.

I'm so exhausted from dealing with this horrible company that I don't even know where to begin. In short, they deny everything and make you jump through so many hoops to get reimbursed, if they reimburse you at all. They are nearly impossible to get ahold of as they have no email address; and if you open a ticket to contact them, they never reply. If they do, it's dismissive (they will close the ticket and call it completed without actually resolving anything) and then you can't even reply to them, so you have to start over and open a new ticket (or else waste a major portion of your work day on the phone with them). Just look at the BBB site and see for yourself. Every day people lodge complaints after getting nowhere with TASC, and then suddenly their claims get paid. Not a great way to run a business. Yet somehow they have a A+ rating there. Not so much anywhere else! Really wish my employer would find a new provider. All this effort may not be worth the tax savings. Also apparently a horrible company to work for based on Indeed and Glass Door reviews, so it's no surprise they can't retain good people and are so maddeningly slow to reply or resolve anything.

Company denies proven Medical expenses on FSA cards. My wife is a benefits administrator and has never seen a company so incompetent in how they handle claims and their customers. You always get a generic response when you make an inquiry and they close the inquiry, even when it is not closed. FSA card will decline even when money shows available. This is the biggest joke of a company!

They denied my claim to the emergency room after I was involved in a car accident. The card declined which caused me to pay out of pocket. When I submitted a claim for reimbursement it was denied within 24 hours. But I called customer service from the ER when the card declined and they stated I could be reimbursed. This was the second time. It declined before at the dentist and they spoke to the front desk the day of the appointment. They also declined that reimbursement for dental care. This is ridiculous. There is no email address to submit documentation and the portal doesn’t accept large attachments.