Bill S.
Pleasantly surprised - I actually had a good outcome with Tasca Parts!!!
I ordered a Ford OEM part from GetOEMParts.com, which is Tasca Parts. Good price. After placing the order, I read these reviews and became concerned. I emailed them twice to cancel the order (due to my concerns), but they did not respond. Despite my pleas to cancel, the order was processed in a timely manner and the part was shipped. To my delight, the part was the correct, brand new part, and I couldn't be happier with the outcome. Poor response to my pleas to cancel, but in the end, I received the correct part for a good deal in timely fashion.
Response from Tasca PartsJun 1, 2020
Hi, Bill - We appreciate your review. Customer satisfaction is very important to our team. Unfortunately, the recent COVID-19 situation has resulted in staffing issues at our location and distribution and shipping issues with our manufacturers - which we've tried to communicate clearly to customers. Wait times on the phones and response times to emails have definitely lengthened. That said, we're all still doing our best to process orders and get parts out the door as quickly as we can. Many thanks for your patience and your review!
