Tasca PartsReviews of tascaparts.com

I'm Ziad Order#1182062. When the order arrived after long delay. I make a dispute by PayPal to refund cost of shipping only at the same time I was need some documents to export the parts to my country. I contacted with someone Called Mking work in Tasca Parts. He threatened me to cancel the dispute To give me some doc like Commercial invoice,packing Slip. After i canceled the dispute He wasn't agreed to compensation me the cost of shipping $318. However nobody respond on the email now. Really very bad customer service. I'm sorry if my English not so good

I ordered two parts from Tasca and paid UPS 2nd day shipping for my order. However, only one item (much lower value) was received and the other one was missing. I emailed them right after I opened the package and called several times. NO RESPONSE at all. Now I need to call my bank and hopefully I could get my money back.

This is the second time I ordered parts from Tasca and their customer service is terrible.The first time I didn't hear from them and it took forever to get my parts. I gave them the benefit of the doubt and low and behold no shipping date response email, no answer to my inquiry email. Ordered August 24 from Rock Auto and from Tasca. Received my parts from Rock Auto on the 28th but all I get on the Tasca web site when I check order status is we are processing your order. I order a lot of car parts, there are numerous better sites to order from. Meanwhile my 2004 F150 is in my driveway minus it's front suspension.

Super hard to get ahold of. Ordered parts that I desperately needed over a week ago and still have yet to ship.

Ordered part and money was taken immediately. Received an email a day later informing me that it was impossible to find my part and that I would be issued a refund within 24 hours. It has been 5 days and still no refund or contact, despite me reaching out several times. I have since ordered the part from another company and it will be arriving tomorrow. Be careful with these guys - lots of reviews floating around similar to mine. They will take your money and then you will not hear from them.

Ordered parts from this site at the beginning of the month. Order was processed and my money was taken IMMEDIATELY. However, I NEVER received parts, everything kept getting delayed, I kept getting different answers from their "customer service". These fraudsters should be looked into, investigated.

There is simply no customer service! The only contact I got is here after I left a bad rating- still no resolution or follow-up. Issues: 1. No email receipt/confirmation (yes, I checked spam/junk mail) 2. Wrong part received. 3. Long waits on hold (40minutes or more) and customer service doesn’t call back if you leave your number (no call back in nearly 2 weeks now). I ordered a cargo cover for my Mazda CX-9 and they sent the wrong part. I've called their support number which the recording touts "home of excellent customer service", then promptly put on hold for 45 minutes only to be dropped (coincidentally at closing time??). I have called literally a dozen times and even left my number to be called back on 2 occasions (option to leave your number rather than wait). I have spent HOURS on hold trying to get through. Note also that they are East coast and only open M-F until 6pm making it even more inconvenient if you're West Coast. When I did finally reach a rep he couldn't find my order by my last name and he became frustrated with me because I didn’t have an order number (no receipt/email confirmation, so I didn’t get one to begin with). I was looking at the shipping box for an order number and he apparently put me on hold without saying anything. 10 minutes waiting and then dial tone. *groan* I left a bad review here and got a nearly instant response (go figure) but all responses are about reputation, not resolution. I got excuses and even “You must have us confused with another company” response because I don’t know the order number. Good grief, check your phone messages and do what you say you will do and call me back! The return label clearly shows "Tasca Parts". Tried calling again first thing in the morning and on hold for another 1/2hr so I finally gave up. I'll contest the charge and just buy it from my local Mazda dealer. In hindsight it would have been worth the extra cost. I am done with this company for life. Avoid the aggravation and go elsewhere!

I ordered a part and 3 days later an email was sent to me stating that the part would need to be special ordered and that it would be another 3 to 5 days before it possibly ships out. I have sent 6 emails now in the past 2 days to cancel the order and that the part is no longer wanted. I have had 0 response to the emails and the status of order does not reflect a cancelation. Apparently they rarely look at emails if at all and I don't know if the order has been canceled.