Tasca PartsReviews of tascaparts.com

Ordering system and communication is poor. I placed an order for three parts, one of which I needed to get my car back on the road. A couple days later I get an email stating that one of the parts is not in stock and my order will be delayed. They do not say which part is not in stock but obviously they know but do not care to share that information that might be of interest to the customer. In addition, they don't give any indication of how long the order will be delayed. So, I have to call them and wait on a lengthy hold for someone to take the call to find out what is going on. I finally get in touch with a rep and ask which part is on backorder and why they can't tell the customer this information when the order is placed. He can't answer that and says the ordering system is merely a catalog and there are no guarantees that the items are in stock. Ok, so your'e about the only internet-based company that operates this way in 2019. So, it turns out that the part that is holding things up is just a $3 clip that I could just get locally if I had known that this would hold up the entire order. I ask if they can just ship what they have and send the clip when it comes in. Nope. What they would have to do is send the two parts they have and then charge me another $8 to send the $3 clip when it arrives to their warehouse. If I had known that 1) they did not have all the parts and 2) that they hold an order hostage for a minor part unless I pay again for shipping or 3) that the ordering system is just a catalog of parts that they may or may not have in stock, I would have just ordered elsewhere. So, I tell the guy to just remove the $3 clip from my order and send what they have in stock. He does so but then my order still sits in processing for another couple of business days before finally shipping out. I'm not sure how these guys are going to stay in business if this is the way they operate. No way a real mechanic that has to get his customers cars back on the road can deal with such delays and even the shadetree mechanic is going to have a hard time putting up with this.

I would leave a 0 star if I could, Do not buy from these guys they sent me a bad cooling fan I email them call them multiple time they just keep putting me on hold. All I want is you guys to send me a good running fan I don't need my money back. I dont know why it's so hard for you guys to get back to me or at least answer your phone. I'm a salvage yard owner in Gj. I WILL BE TAKING MY BUSINESS ELSEWHERE.

Do not buy from Tasca Auto Parts. This is the worst company and will not send you the correct part, will not pick up their phone, and will NOT REFUND you promptly after sending you the wrong part and you've done your part to return it. I have waited over a month for a refund when they sent me the completely wrong part (mirror instead of overhead console bin). I've called 4 times since getting confirmation that the part was returned and each time I had to wait about 25 minutes for them to pick up the phone. They had me run around to send the part back instead of doing a UPS pickup. Then after the part was confirmed to be there...they STILL did not refund my credit card promptly. I have called them 4 times and each time they tell me it takes a little time to process! Wow its literally been a month! DO NOT BUY FROM TASCA. Also the Customer Rep/Owner was rude and told me to run around some more and contact my credit card company. I explained I already had. Did he say I'll look into it and I'll call you back? NO! DO NOT BUY FROM TASCA! They are incompetent!

I had ordered a part on 09/09/19. It is now 09/25/19. They took the money out of my account on 09/0919. Still no part. Need my 373.00 refunded, so we can get the part ordered somewhere else. Called ebay, haven't heard or seen anything from anyone. Please respond, and refund.

The only thing that this company specializes in is crappy on-hold music and fast PayPal transactions on purchases. Order number 89266 placed on 9/23/2019. Same date as other online companies that I ordered parts fromand received shipping notices and tracking information within hours an I have packages arriving on 9/24/2019. I can't even get someone to answer the phone without being on hold for 20 minutes and when someone did answer they hung up as soon as I gave them my order number. Need my order cancelled and money refunded ASAP. Can't trust this company GetOEMParts.com. Need to rate them less than 1 star.

Following up with a review response from Tasca; "Thanks for contacting us, Chris. We apologize for the frustration over the wait for your part. Your refund has been issued. You will receive an email from us with more detail. Our team does pride itself on customer service and we apologize for any frustration regarding your order." My frustration is not the wait for my part. Its the principal that I wanted to cancel my order and no one followed up with me to confirm the status on my order/refund. I reached out to you company multiple times with no response. I received no email today, as stated in your response. I had to call, once again, to confirm that my order had FINALLY been cancelled. Still yet to see a refund hit my credit card account. I will make sure to avoid your company in the future out of principal.

This company by far has to be the worst company to deal with when ordering parts from them. I would strongly suggest that you find another company to deal with. I usually never leave reviews because I understand that things happen. But after ordering parts from this company on 8/18/19 and it's now 9/18/19 and when I first called they told me someone lost it in the warehouse. Ok cool like I said crap happens then was told they will order it and send it to me next day so I gave them 2 weeks I heard nothing back but recieved and email stating it was shipped but in the notes it said local pick up. Pretty strange considering I live states away from this place. So waited 4 more days called back stated that I was issued a refund per customer request which I never recieved nor asked for a refund....glad it wasn't a high dollar part. BUT THESE REVIEWS WILL SAVE YOU MONEY AND A HEADACHE DO NOT BUY FROM THIS COMPANY!!!!!!

I recently ordered a part for my F150 from the website. It did not fit my truck even though it was listed as the replacement part. I have called and emailed several times and did not a reply. Finally I got through and was told I would be sent a return authorization and return label. I got the authorization but not a return label. I keep emailing and calling but no one is responding. Your customer service is terrible and I would not recommend using this company again. I am waiting to return my part and get my money back.