Tasca PartsReviews of tascaparts.com

Response from Tasca PartsNov 11, 2019

Dear John, Thank you for contacting us. I understand your frustration, and I do apologize for the inconvenience. First, please know that we do not, and would not, knowingly ship a used part under any circumstances. We do occasionally get a return that slips past QC and ends up on the shelf when it should not have, but we absolutely do not ship used parts. Please check your inbox - I am sending you an email; If you would be good enough to forward me photos of the harness, I will be happy to look into this for you. Yes, we do have a 30 day return policy, and you are obviously well outside of this time frame; but, that being said, I will be happy to investigate this for you. Best Regards, Mike

Response from Tasca PartsNov 6, 2019

Hi, Cody (or Makayla?)) - We're sorry you're frustrated with your experience. It looks like you placed your order on October 31st and we emailed you the next day to let you know that your part required special ordering. Our system also shows that we left a voicemail message for you on the same day (November 1). That said, your part has arrived in and we sent you an SMS text today with tracking info. If you have not received this info, please call us immediately. Thank you.

Response from Tasca PartsNov 4, 2019

Hi, Santiago - We're sorry you're frustrated with the shipping time on your order (Order #1293436?); however, as stated in the email initially sent to you, your order was affected by the lengthy national GM strike that took place during September and October of this year. OEM GM parts stores throughout the country were negatively affected by this strike. However, we have just started to receive parts from GM and it looks like yours arrived this morning. You should receive tracking from us by tomorrow afternoon at the latest. Thank you for your patience.

Response from Tasca PartsOct 29, 2019

Thanks for contacting us, James. As you didn’t provide your name or Order #, it did take us a little while to identify you and your order. We’re sorry that you’re frustrated with your shopping experience with us. However, your assertion that our website does not “prompt for a VIN’ is completely inaccurate as a VIN request field is prominently displayed on the checkout page and order confirmation page (copies of this have been sent to your email). Our system shows us exactly how a customer arrives at a product page, and it is clear that you did not use the year/make/model feature of our site, but searched by part number. Perhaps you located the part number on a forum, or another site? We ask for the VIN # to ensure you receive the correct part, and we feel it a bit unfair to unjustly accuse us of deceitful practices due to an error not of our own doing. If you would like to return the item, we have no problem accepting the return, but - as stated in our terms of use and returns policies - we only provide a prepaid label on damaged items, or wrong items that are a result of our error. This policy is no different than many, if not all of the large, well-known online retailers. Should you wish to return your item, you can email me directly. Best Regards, Mike King ECommerce Operations Tascaparts.com

Response from Tasca PartsOct 28, 2019

Hi, Milo We’re sorry for your frustration. We definitely want every customer to receive the parts they need. For that reason, we do take responsibility when an error is made on our end; unfortunately, in this case, although the part (Ford part #2L3Z-19980-BA) you received was not what you needed - it is the part that you ordered. The photo on our website clearly shows a face plate without control knobs. Again, we’re sorry that you’re disappointed with your purchase and with our Return Policy. Our team is always available by phone and email to help customers find the parts they need in the most efficient way possible.

Response from Tasca PartsOct 28, 2019

Hi, Mike - Thanks for contacting us. I definitely would like to take a look into your order and see what went amiss. Could you please provide us with your Order #? Many apologies for your frustration!

Response from Tasca PartsOct 22, 2019

Good afternoon Charlie, I apologize if your buying experience with us was not what you had hoped for. In reviewing your order, I see a couple of items that contributed to your frustration. First (and most important), we do ask each and every customer to supply a VIN# for the vehicle in question so that our team can verify fitment. I see that you elected not to supply your VIN - which prevented our team from verifying part fitment. Also (as there is no year, make or model information on your order), we can tell that you arrived at the product page through either a direct link or by inserting a part # in the search field - rather than using the part locator on our website. According to our system, the part you ordered, in fact, was a rear seatbelt - which is what we delivered to you. That said, I do not see evidence of any error on our end. We do have a very clear return process noted in our “Returns Policy” listed on the site map at the bottom of the home page (as well as on the Customer Assistance page, linked to in the top navigation). I do see a notation in your order that you did speak with one of our team and a return form (RMA) was issued. Again, apologies for your frustration.