Rick G.
I would never order from TASCA again
I placed an order and was never given an expected ship date. After 2 weeks I tried to find out the status of my order. The only way to find anything out was to submit my email address and order number. The result was "in progress". After doing this a few times I was pretty frustrated. They don't have a phone number to reach them, their live chat app doesn't work and they did not respond to my emails. I did find a phone number and when I called it I got a recording saying the techs are too busy to answer the phone so use the live chat, which doesn't work. At this point I was feeling like I had been scammed, they had charged my credit card and I didn't have any product, I did not know if it was coming, and they were not responding to my emails. I couldn't cancel the order because they say to cancel the order, use live chat, which, as I said before, does not work. So I called my credit card company to dispute the charge and they are looking into it. About an hour after that I received an email from TASCA saying, "sorry for the delay" and "we had to special order some of your items", "some parts have been taking as long as 14-30 days to arrive" and "We ask for your patience". I replied that I wanted to cancel my order but 24 hours later, I have not received a response. And according to their website you can only cancel an order via live chat, and by now you know, it doesn't work. UPDATE: After daily emails to TASCA requesting they cancel my order and issue me a refund, I finally got a response on Oct 17th saying they canceled my order and are issuing a refund. I had placed the order on Sept 20th