Tasca PartsReviews of tascaparts.com

Response from Tasca PartsJan 17, 2020

Hi Raul - We're sorry for your frustration. I just looked into your order and it appears you placed your order on the afternoon of January 13 and we emailed you the next morning (January 14) - not two days later - to let you know that your part required special ordering. Our website does state that all parts are subject to availability and some may require special ordering from the manufacturer. As we offer several million OEM parts from almost 20 auto manufacturers, we are not able to keep all parts in stock. According to our system, we did cancel your order for you immediately upon request and refunded your money. When you actually get your refund is controlled by your bank/credit card company - not us. Again, we're sorry we did not have the part you ordered in stock at time of order. Please call us should you have any further questions. Thank you.

Response from Tasca PartsJan 17, 2020

Good morning Joshua, Yes, I have to agree that we did not do a good job with your order. In reviewing the details of the order, I do see where UPS lost your package and where you put in a claim. UPS responded to us, as the shipper, on Dec 2nd stating they had attempted to contact you for details on the contents, but could not reach you and had subsequently closed the investigation. We re-opened it on your behalf and on Dec 26th and then received confirmation the claim had been paid. We then dropped the ball by neglecting to forward the information to our credit and refund team for your refund to be processed. For this I do apologize - this delay is completely on us. I do see your refund was processed on Jan 16th. I apologize for the unwarranted delay and aggravation you endured, Michael King

Response from Tasca PartsJan 10, 2020

Good afternoon Erik, I’m sorry for a less than perfect buying experience. You commented on the part # of the item in the box not matching the part # tag on the box itself. The number you are seeing is actually the engineering number, a different number entirely. Ford does not put part numbers on their replacement parts. Also, and unfortunately, you did not provide your VIN at time of purchase, which prevented our team from being able to verify your choice of part at time of order. However, I’ve asked our return manager to process your shipping refund as requested. Regards, Michael Hi, Erik We're sorry to hear about your frustration. We sell only brand new OEM parts, so we'd definitely like to look into this. If you could please provide us with your Order #, we can identify your order in our system and investigate for you. Thank you.

Response from Tasca PartsJan 7, 2020

Hi, Eric - Okay, your order is on its way! If you check your inbox, you should have received (or will later today) an email with tracking information. Again, many apologies for the delay. Thanks for the quick response, Eric! I have our Customer Support manager contacting the warehouse right now. We will definitely be in contact with you today. Thanks for your patience. Hi, Eric - If you could please provide your Order #, I can look into this for you. Many apologies for your frustration!

Response from Tasca PartsDec 31, 2019

Hi, Blair Many apologies for your frustration. Customer satisfaction is very important to us and communication is high on our lists of priorities. Our system does show that we initially did email you an RMA (return) form as requested at the end of November, but it seems you never received it? It looks like you've had some more recent communication with our team and were emailed out another RMA form on Monday (12/30). If you could please check your email? Again, many apologies for the miscommunication.

Response from Tasca PartsDec 27, 2019

Hi, Spyridon We're sorry that you still feel frustrated with your experience with us even after the multiple emails and phone calls that we have had with you concerning your order. Unfortunately (as noted on our website under Terms & Conditions), because you did not provide your VIN at time of purchase (for us to use to check part-to-vehicle fitment), you are responsible for any return shipping & handling costs. Again, apologies for your frustration with your experience.

Response from Tasca PartsDec 19, 2019

Good afternoon Anthony, Thank you for letting us know about the error with your order. I took some time to review both your order and email concern. I do see that the belt weather strips ordered show to be for a sedan as you indicated. It is possible there is a catalog error, or a mis-packaged item from Mazda - either way, we will certainly correct this issue for you. I then looked at our email system, and I do see 5 emails total - all but the most recent (sent on 12/17) have been responded to. Perhaps your spam folder has our responses? It looks like we did inform you that some of the items needed to be special ordered from Mazda, and that you responded to this. And I can see where we deleted one item that was holding up the order on the 14th , refunded this item, and processed the shipment. We do our best to process all orders as quickly as possible, but unlike a lot of online parts stores, we do not cherry-pick the fast-selling, most profitable items, but chose to make available every part the manufacturer has for your vehicle, representing approximately 4 million individual parts across the brands we offer. If you would be kind enough to let me know which part(s) are wrong, I will see to getting them replaced for you. Do not worry about returning the incorrect items. Best Regards, Michael King Ecommerce Operations Tascaparts.com Hi, Anthony - Thanks for providing your Order #. Our team is looking into your order right now and will contact you. Again, we appreciate your patience. Hi, Anthony - We can definitely look into your order and see what's going on as soon as we have a way to identify you. Please provide your Order # and our Customer Support team can check your order in our system and get back to you as soon as possible. Thank you.