Tasca PartsReviews of tascaparts.com

Response from Tasca PartsFeb 21, 2020

Hi, Mike - Thanks for contacting us. We have a long history of customer satisfaction and successfully process and ship several thousand orders a week - to very happy customers :-) We're open 9 am to 6 pm EST Monday through Friday. Our team definitely answers more calls certain times of the day than other times; if you are having trouble getting through, you may be calling during one of our "rush hours". We do have a call-back feature though so if you leave your number one of our Customer Service members should call you back. However, it is unusual that you haven't received a response email. Did you send your request to [email protected]? Thanks!

Response from Tasca PartsFeb 5, 2020

Hi, Clinton - Thanks for including your Order # with your feedback. I do see that you did cancel your order on Monday; however, our system also shows that, upon processing your order last Tuesday (January 28), we sent you an email notification that part of your order required special ordering that would take about 3-5 business days for us to receive. As of Monday, we were still within that time frame. Apologies if you did not see the email.

Response from Tasca PartsJan 31, 2020

Hi, there - We'd like to help you out and take a look at your order to see what's going on, but we need a way to identify you and your order in our system. Could you please provide your Order #? Thank you.

Response from Tasca PartsJan 28, 2020

Hi, Ricky - We're sorry we couldn't fulfill your order for you. Once we received the fraud alert notification, we immediately refunded your card. Our system immediately flagged your order with a high risk fraud alert as your IP address registered in Colorado, the billing address on your credit card was in Washington, and you wanted to ship to New Mexico. Customer satisfaction IS important to us, but our decision to cancel the order was made in order to protect our business from potential fraud. If you'd like to try re-ordering again with a card that has a billing address that matches your order's shipping address then you'll have better luck. Again, sorry for your frustration.

Response from Tasca PartsJan 28, 2020

Hi, there - We're sorry for your frustration. If you emailed us at [email protected], our team definitely answers emails as they get to them; however, if you could provide your Order # I can forward that to the Customer Support team. Thank you and, again, apologies for your frustration.

Response from Tasca PartsJan 17, 2020

UPDATED Thanks for providing your order #. It looks like you placed your order after business hours on Monday, January 13. We received your order and emailed you back on Tuesday, January 14 to let you know that your order was being processed and that you would receive a tracking number in the next 1-2 business days (as is our store policy). I'm not sure how any of those transactions constitute "poor customer service". Your order was also cancelled and refunded as requested (please note that the credit card company is responsible for releasing your funds back to your account, so that may take a few business days). Again, we're sorry that you feel frustrated. If you did not receive any of the emails from us regarding your order and its details, please let us know. Hi, Rostam - We're sorry for your frustration. Our website does state that all parts are subject to availability and some may require special ordering from the manufacturer. As we offer several million OEM parts from almost 20 auto manufacturers, we are not able to keep all parts in stock. If you did order parts that required ordering, however, we most certainly would have sent you an email with those details. If you could please provide your Order #, I can have our Customer Service team look into your specific order. Thank you.