Moss M.
I need to cancell the order due to…
I need to cancell the order due to horrible delay I buy from here my dealer Please give me my money Order 1440180 I call tasac million time with no answer .. please cancel my order now

Customers are always #1 at Tasca Parts. We believe everyone deserves affordable access to quality OEM parts, straight from the vehicle manufacturer, with the best possible buying experience.We are a U.S. owned and operated genuine OEM parts store with an extensive ready-to-ship inventory of genuine OEM parts and accessories for all Buick, Cadillac, Chevrolet, Chrysler, Dodge, Fiat, Ford, GMC, Jeep, Kia, Lincoln, Mazda, Nissan, RAM, and Volvo vehicles.
Tasca Parts (tascaparts.com) has 609 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Moss M.
I need to cancell the order due to horrible delay I buy from here my dealer Please give me my money Order 1440180 I call tasac million time with no answer .. please cancel my order now
Brian
I should have read the reviews before ordering. I purchased an ABS control module for a 2009 F-150. It was considerably less in price from local Ford dealer IF you receive your core charge back. They are refusing to refund stating I did not return some core labels they stated were in the box. Nothing was in the box except the poorly packaged part. They stated"our hands are tied and there's nothing we can do". I actually ended up paying more than local dealer when adding in the high shipping charge and tax.
Response from Tasca PartsMay 12, 2020
Hi, Brian - We're sorry for your frustration. Our team definitely would like to assist you with your issues; unfortunately, as clearly stated on our website, we do need the original packaging in order to process and complete the refund - as well as a completed RMA form. We don't usually ask for any type of "label", so perhaps there was some miscommunication? I'd be happy to look into your order for you, however, if you could provide an Order #. Thank you.
Jay C.
Please Read these reviews guys. Had I known i would've never ordered from this company. First of all there is nowhere on the site that says all parts are outsourced. I placed an order on 4/28 with the intention that the items are in stock... Immediately received an email that i have to wait an additional 3-5 business days for the parts to get to them.. Wish i had known but fine. 5 Business days would mean my order should be ready to ship 5/5 the latest right? Proceeded to call on Tuesday to see if parts came in which they have. Guess what my status still hasn't changed to shipped. Call customer support today, spoke to Tom and my order should be out to ship today. I asked can you guarantee i get it for this weekend, proceeded to tell me "maybe or early next week." (next week my car will have been in the air for 3 weeks because i will have to wait for the weekend to work on it. Explained my issues and asked is there anyway i can expedite and guarantee my order gets shipped today. He said sure we can do next day air for $50 more dollars. Are you kidding me? I want my part. DO NOT LIST THAT THE PART IS IN STOCK WHEN IT ISN'T. Had i known otherwise i would've never ordered from them. Now my car has been in the air for 2 weeks. And I know we are in the midst of a pandemic but its just a new excuse for them to use for an added delay. In addition I mention i wish i had read the reviews beforehand, he proceeds to go "well those people are just inpatient" Well there you go guys, this company does not care about you. Order number 1443363 Owner guy.
Response from Tasca PartsMay 7, 2020
Good morning Jared, I apologize for any inconvenience caused. I assure you that our team is working their hardest to provide clear communication and customer satisfaction. I do want to clear one misunderstanding, however, which is that nowhere on our store does it state availability or stocking status of parts. In fact, each product page displays a banner directly above the photo and description stating clearly that the catalog does not reflect immediate availability of parts. That being said, we do care and our teams work very hard to accommodate every request, regardless of the stress the pandemic has placed on our operations. I pulled a senior member from his duties and had him go to the shipping lane and locate your order among the thousands of orders being processed today. I then had him personally pack and label it ensuring it leaves today. The shipping was upgraded to FedEx and will arrive at your home tomorrow 5/8 (you will receive an email with tracking info). I hope this meets with your approval. Best Regards, Michael King Ecommerce Operations Tascaparts.com
Catherine
They also call themselves NewAutoParts.com and they LIE all day long. Their excuses are full of it as their customer service. This place is a 100% scam artists' playpen and they love to take your money with no way to contact them other than stupid emails that they respond to a day later with even bigger lies than the last one they sent. There is no "virus" on the planet other than their website(s) and they are totally full of it. Don't buy ANYTHING from these losers. If you spent money, cancel your order and report them to your CC provider. Certainly don't use paypal or you'll never see your cash again. Sue them, if necessary, so they don't get to steal a penny of your money. They are using that alternate name "NewAutoParts.com" obviously to run from their disreputable history and they are well on their way to making a new one of even lesser value.
Apostolos S.
I have done about 16 days ago an orber to Germany. At 22.04 I have got an Email with the Information that my Orber is a special Item. Everything is ok until this Point. Since then I have no more Information about my Orber. The Orber-Status is the whole time in processing. I have tried contacting the shop but I have not yet received a response to my Emails to my Questions in the Contakt-Form from the Tasca Internet site as to phone number . At this Point I have doubts about the Reliability of the Shop and I hope that I have not lost my money ( > 1000 euros). I could understand a Delay caused from the Covid 19 but an absolut no response to me the last 10 days is not ok.
Response from Tasca PartsMay 7, 2020
Hi, Apostolos - Thanks for contacting us. I've forwarded your Order # to our Customer Support team to look into. (I've also responded with more detail to the message you sent on another platform). Please note, as mentioned in the initial emails you received, that COVID-19 has caused delays in distribution and shipping, but our team is definitely working their hardest to get all of our customers their parts. Thanks for your patience!
Whohas M.
I placed an order on a Monday for a simple Ford part. The FOLLOWING Monday (7 days) I received a message that I would be getting some tracking information in another 2-4 days. 4 days later then finally shipped it. They shipped it UPS ground to further extend my wait. I wrote them about this and the email got ignored. This was for an "in stock" item. The good news is I saved $1.00 over ebay. Let's see if I actually get the right part. Do not take the chance guys, buy elsewhere. Find a vendor that values your business.
fabio
without words I order a tailight for my ford f150 as a guest from Italy on april 04/2020, I do the paypal payment and I receive nothing comfirm from Tasca. I emailed the company immediatly and I don't even have a response.
Response from Tasca PartsApr 27, 2020
UPDATE - Thanks for your full name. I was able to find your order in the system (assuming it was the order you placed on Saturday, April 4th). It looks like we emailed you on April 7th that your order required special ordering that would take about 5 business days for us to receive. And then we emailed you again on April 13 with shipping information, including a tracking #. For privacy reasons, I can not include your tracking # in this response, but it looks like as of April 27 (today) your package is in Customs Clearance in Italy. As shipping and delivery in Italy has been seriously affected by the current global health crisis, you may want to check with customs. Thank you! Hi, Fabio - Thanks for contacting us. Please check all your inboxes (including your junk/spam folder). If we withdrew funds from your Paypal account, our system would have automatically sent you an Order Confirmation email. If you'd like to provide the name under which the order was placed, we can also look it up in the system that way. Thank you.
Grigor K.
Very bad service, first order went good, so i ordered second time Order ID: 1435992. There is no information on website about availability of parts, and they dont unswer on emails.
Response from Tasca PartsApr 24, 2020
Hi, Grigor - Thanks for contacting us. According to our system, we emailed you on Monday (4/20) that your part required special ordering and would take 3-5 business days to arrive to us. Our website does state that our online parts catalog is to be used as a reference guide and does not necessarily reflect the immediate availability of parts. While we do stock an immense number of parts, stocking all parts for 17 automotive manufacturers is an impossibility. Customer satisfaction is very important to our team and they do their best to get everyone their parts in a timely manner - under normal circumstances. However, as you were notified in your email, all auto manufacturers and all shipping carriers are experiencing delivery and distribution delays at this time due to COVID-19. Hopefully, we should have your part in early next week as promised. Thank you.