Darren B.
Customer support/service non existent. Placed an order and no status update or concept of delivery date. Money gone.
Placed an order and no status update for a week. Sent two emails no responses at all. Called and the message tree allows you to leave a number for a call back no call backs. Called nobody answers and you sit on hold for at least an hour and no answer. They may be out of business and still taking orders! Go elsewhere if you need a part your not getting it here. I am planning to give up and take this up with paypal wish I used my credit card instead. Don't try to buy here no one is home! Part II Day 10. Only communication from Tasca is a response to this review and no order status change. Interesting that they have time to respond to a review but not the matter at hand. No email or telephone responses after multiple attempts. Part III Two full weeks without a status or ship/receive date. No responses to my request to cancel the order and receive a refund. Out of dire necessity and with no information or reasonable updates I have been forced to go elsewhere to source the part at a loss of $70 to me.
Response from Tasca PartsJun 5, 2020
UPDATE (June 5) Hi, Darren - As stated on our website and in our email communications with you, our team is running several days behind in order processing and email response. However, according to our notes, a member of our team emailed you on June 2 to let you know that one of the parts in your order required special ordering (our website specifically does not state stocking status of parts). That said, a request to cancel your order has been submitted. UPDATE Hi, Darren - We do understand your frustration and would appreciate your patience. Our team is doing their best to respond to process orders and respond to emails and phone calls. As previously mentioned, the team is running several business days behind in both order processing and email response right now due to an overwhelming surge of online orders (COVID-19 has dramatically increased the number of people shopping online for parts). Your order will be processed and your emails will be answered when the team gets to them in the queue. Given that you placed your order immediately after the holiday weekend, your order should be processed soon and you will be notified. As I'm not on the Customer Support team, I can't process your order or respond to your emails, only reassure you that our team is working their hardest. Thank you. Hi, Darren - Thanks for contacting us. As our website states, we're definitely still open for business, but delays in order processing and shipping are to be expected due to a combination of an overwhelming number of orders recently along with distribution and shipping carrier delays. The order confirmation email you would have received after placing your order should have stated on it that processing time is about 4 business days right now. Your order should be processed early this week, given the date of your order placement. We appreciate your patience - thank you.