Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts reviews

Showing 417 reviews with 1 star · Clear filters

Shawn L.
Jun 12, 2020
Seems I have the same experience as…
Seems I have the same experience as most people leaving reviews. I ordered a simple $8 part back on 4/29/20 and haven't received any updates. I have tried to email to just cancel my order, and no response.
Response from Tasca PartsJun 12, 2020
Hi, Shawn - Thanks for letting us know about the problems with your order. I've had our team look into it and someone should be emailing (or texting) you shortly with tracking info. We definitely messed up and the package never left our warehouse when it should have. I believe the tracking (when it registers in the system) should show it sending next day/ Saturday shipment to you. Many apologies! If you'd like to keep the part, we can continue to issue you a full refund if you'd like.
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Jim L.
Jun 10, 2020
Dangerous Business Model
Ordered a window regulator and motor on 03-JUN #1475520 and no acknowledgment from Tasca. No one answers the phone, no reply on email correspondence and I'm worried I'm out the $400 I spent on the parts. I can't think of a faster way to alienate a customer base than to go dark on them. I too was drawn in by the claims made on the website. Tasca, if you can't keep your word, yet still advertise and take people's money for something you can't deliver, its crime.
Response from Tasca PartsJun 12, 2020
Hi, James: We apologize for your frustrations - and we completely understand you concern about your order. We've tried to notify customers as best as possible on our website (there's a notice on every page) and in the initial order confirmation you received that our team is experiencing delays in order processing and in communications right now due to various disruptions. Because everyone is still shopping for parts online, rather than in stores, we have much higher than normal orders, phone calls and emails to manage. Our team is doing their best to get back to everyone as quickly as possible. That said, it does look like someone on our team responded to you yesterday regarding your order. Your patience is appreciated.
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Wilson H.
Jun 9, 2020
Zero response, can’t get ahold of anyone via phone or email.
Order placed on May 18th. Emailed for an update, nothing. Tried calling, phones won’t work. Should’ve just ordered through my dealership, at least they respond. I’d like my harness to put everything back together but doesn’t look like that’s happening..
Response from Tasca PartsJun 10, 2020
Hi, Wilson - Apologies for your wait. I have someone on our team looking into your order right now. Unfortunately, as we've tried to communicate to customers, we're experiencing delays in parts distribution from warehouses. Our Customer Support team is also experiencing unusually high call volume and emails, resulting in longer than usual wait times for phones and email response delays. We appreciate your patience. Thank you!
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Josh
Jun 5, 2020
Absolutely horrible!
I ordered two parts over a month and a half ago. After not reciting them after a month I have tried multiple times to contact them by calling and emailing and recieved no word. I've been trying to cancel my order. But then I get an automated message saying its shipped. BUT low and behold I only recieved one of two parts and it's the wrong part! According to UPS they only shipped one too so it's not UPS! Order #1440880 In short, absolutely terrible experience, down hundreds of dollars!. I see they have responded to may others but not mine, nor my emails! Its been well over a month! I can just bet they are going to deny the whole thing now!!! STAY THE HECK AWAY from them!
Response from Tasca PartsJun 26, 2020
Good morning, Josh - Many apologies for the frustration you have been experiencing with your order. And thank you for providing your Order # so that we were able to quickly identify your order in our system. You are 100% correct that we sent you one item (and it very well may have been incorrect). Our manager has emailed you directly. If you can check your email, please, and respond to him we can hopefully get this sorted out. Thank you for letting us know.
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Tom V.
Jun 4, 2020
Ordered a week ago
Ordered a week ago, no update, no change in status, no part! The website says "Factory parts Fast!" That's a lie. Nothing has shipped!! I should have bought somewhere else! Order #1471779 Update: More than a week later I receive an email stating that the part that was "in stock" is in fact not in stock and they can not get it. Waste of time, order somewhere else.
Response from Tasca PartsJun 5, 2020
UPDATE Hi Tom - Thanks for providing your Order #. It looks like you placed your order later on Friday, May 29, so our team should be processing your order either today or this weekend. Again, apologies for the delays! Hi, Tom - If you could please provide your Order #, I can have our team look into your order. Please keep in mind, though, that - as stated on our website and in the order confirmation email you received - that we are experiencing extremely high volumes of orders recently and are running several days behind in order processing. Our team is working hard to get everyone's orders processed and we've done our best to communicate delays with customers. Thank you for your patience.
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Philip R.
Jun 3, 2020
I ordered 2 parts 3 weeks ago and ive…
I ordered 2 parts 3 weeks ago and ive tried to get a call back, sent multiple emails and still no response. I need to get my vehicle fixed to get back to work. I wouldve been better off paying more at a dealer. Order # 1467477
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Kara S.
Jun 1, 2020
Order is now one month old....
I ordered one simple storage box for my car's console on May 1. My order has said "processed" now for a month. I have emailed and have received NO response. The phone system is not allowing messages to be left or to speak with anyone. I want my part this week or a refund immediately. Here is my order details that were provided by your email on May 1: Order ID: 1448947 Order Status: Process Order Date: 05/01/2020 - 02:40:57 PM
Response from Tasca PartsJun 1, 2020
Hi, Kara - Thanks for contacting us about the issue with your order. I had someone from our Customer Support team look into your order and email you with further information. It looks like that the part you ordered was put on national back order shortly after you placed your order and we were not notified. Many apologies for the aggravation.
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Justice S.
Jun 1, 2020
I ordered a part from here a few days…
I ordered a part from here a few days ago and still has not been processed. I need a refund.i have already filed a complaint to the BBB. I finally got ahold of someone on the customer service and asked for my order to be canceled and refunded and he was extremely rude. Do not recommend this parts store. Will be filing a small claims as well.
Response from Tasca PartsJun 1, 2020
UPDATE Hi, Justice - Again, we're sorry that you feel frustrated with your shopping experience. While our team does their best to fulfill everyone's orders as quickly as possible, you did place your order this weekend while we were closed (which is stated throughout our website)- and the email you would have immediately received upon placing your order would have also provided you with a time frame for order processing. The Customer Support team member with whom you spoke was not intentionally trying to be rude; he was just attempting to explain the facts of your order placement and our business operating procedures - such as the fact that we are not open and do not process orders on weekends. If your order was cancelled you will receive a refund. Hi, Justice - According to our system, you placed your order on Saturday, May 30- and wrote this review either late Sunday or early Monday morning. As noted on our website and in the order confirmation email you would have received, we are closed on weekends. Your order will be processed this week.
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