Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts reviews

Showing 417 reviews with 1 star · Clear filters

Tyler T.
Jul 18, 2020
Pretty much the same experience as all…
Pretty much the same experience as all 1 star reviews on this site. Horrible customer service. Could not even bother to email me back after I had sent them a message trying to find out the status of my order. Because of the lack of communication, and the unreasonable wait time I have filed a dispute with my bank as this company has not earned any good will in order for me to allow them to refund me directly.
Response from Tasca PartsJul 20, 2020
Hi, Tyler - Apologies for the delays in communications. As we've tried to make everyone aware (through messages all across our website and in the initial order confirmation email to you), our team is experiencing higher-than-normal order volumes and communications and is, thus, a bit behind in communications. Looking at your order, it does appear that we notified you on July 9th that your part required special ordering that could take approximately five business days to arrive. Assuming there haven't been delays on the distributor side, you should be seeing more info from us soon. Thank you.
Report
Richard G.
Jul 17, 2020
Is Tasca still in business
Is Tasca still in business? I received an email on 6/16 telling me that my part was on back order but they expected to have it about 6/26. I have not heard anything more and they ignore my emails and calls. They charged my card though. This was order# 1479983.
Response from Tasca PartsJul 23, 2020
UPDATE (7/23) Good morning, Richard - I've just checked on the status of your order and it appears to have shipped on 7/20. If you check your email, you'll have an email from UPS with tracking information. Again, many thanks for your patience. Hi, Richard - We are definitely still open. Thanks for contacting us about your concerns. Back orders can be tricky to keep track of, but someone on the Customer Support team is looking into your order right now. We appreciate you letting us know about the lapse in communications. Thank you.
Report
Dustin H.
Jul 17, 2020
Have 2 orders in 1499069 and 1501593 on…
Have 2 orders in 1499069 and 1501593 on 7/5 and 7/8 respectively, very minor small but needed parts. Taking forever to recieve my order. Both orders claimed that they had to be special ordered and would receive in 3 to 5 days then ship to me. Been way past a reasonable timeframe to recieve these parts, I understand there is a pandemic, and I work in shipping as well, but this is ridiculous. Cant get ahold of anyone! Even more ridiculous.
Response from Tasca PartsJul 17, 2020
Hi, Dustin - Thanks for contacting us and apologies for the slight delays. While we do still hope that most special ordered parts will still arrive within 3-5 business days ( we don't include weekends or holidays in those counts), the current global crisis and resulting impacts on the auto industry have unfortunately extended the wait times in some cases. Also unfortunately impacted by the crisis - specifically by everyone shopping online - have been our phone and email queues. As noted on our website and email communications, we're experiencing much higher-than-usual volume and so delays are to be expected right now. Again, apologies.
Report
Jin L.
Jul 15, 2020
Taking forever.......
Place order 7/3/2020, order #1497879, today is 7/15, still not shipped, not update at all. Call customer service, no one answer. Wish I did homework before placing order, it's wasting your time and money.
Response from Tasca PartsJul 15, 2020
Hi, Jin - Apologies for the delay. According to our system, we did send you an email on July 6 that one or more items from your order required special ordering that would take approximately 5 or so business days for us to receive (before shipping out to you). I just checked with shipping and it looks like all your parts have arrived and they're in the process of preparing it for shipping. Again, apologies for the delays.
Report
Paul D.
Jul 14, 2020
First and last order from Tasca Parts
Reasonable prices on the parts I needed but communication is worst I've ever experienced. First they charged my card immediately at order placement and then provided no info on expected ship date. Made several calls and sent several emails and they never reply. After nearly a month I got a message stating the parts shipped. I finally got them and they were correct but come on. An order confirmation, expected ship date and or replies to requests seems like a bare minimum for any online retailer. Tasca did none of this. Based on this experience I would not recommend shopping here. To many other places that would gladly take your money and provide a little customer service.
Response from Tasca PartsJul 14, 2020
Hi, Paul - Apologies for your frustrations. While our Customer Support team takes customer satisfaction very seriously, we have been (as noted on our website and email communications) inundated with higher-than-normal sales volumes and communications. According to our system, you did receive an immediate order confirmation from us that notified you of order processing, communication, and shipping delays and another email from our team notifying you that your part required special ordering. Charging a customer upon order placement is a normal business procedure that should not be seen as unusual. Again, apologies for the delays in receiving your parts.
Report
Omar V.
Jul 14, 2020
They will steal your money
I ordered my part on 6/23 and there is no shipping information, the tracking info only says only processing. When you call no one answers. I was finally able to get an email response from them saying I would getting shipping information within 24 hours, that was on July 8th. Its July 1515tand still no answer or update. Emailed them again and no answer. They are quick to take your money but will not send you your parts.
Response from Tasca PartsJul 14, 2020
Hi, Omar - Thanks for contacting us with the issues concerning your order. Unfortunately, as you experienced, recently high call and email volumes have resulted in longer-than-usual wait times on the phones and response times to emails. I've forwarded your concerns to a member of our Customer Support team who will be looking into this for you. Thank you!
Report
Dee R.
Jul 13, 2020
Took money-never received part-no communication
Ordered and paid for a part in June. Never notified of part's delivery. Checked status daily and always said N/A. Tried to reach someone and no one answers or put on hold for 15 mins. Called to cancel order after 4 attempts to speak to someone, a message is left saying part came in last week. Believe all the negative reviews...so many other quality dealerships need/want your money. Still waiting for the refund!
Response from Tasca PartsJul 14, 2020
Hi, Dee - Apologies for your frustration. Our team is trying their hardest to get everyone their parts in a timely manner. Unfortunately, as we've communicated on our website and in your initial order confirmation email, we're continuing to experience delays from COVID-19 on all fronts. It's not unusual right now for special ordered parts to take longer than usual due to delays coming from the distribution centers and shipping carrier delays. Your refund has been issued and, at this point, the release of your funds is in the hands of your bank/credit card. Again, apologies .
Report
Bradley S.
Jul 12, 2020
Ordered parts nearly 3 months ago, no response since.
Order #1446592 made almost 3 months ago, no updates what so ever. No responses to my emails so I'm forced to leave a review. Very good part supplier pre corona but I'm definitely not ordering again from here until they get their stuff sorted.
Response from Tasca PartsJul 13, 2020
Hi, Bradley - Thanks for contacting us about the issues with your order. We definitely want to investigate what's going on here. I've notified the Customer Support team of your order and someone will be contacting you (most likely by email). Again, many apologies!
Report