Gerrod R.
Still Waiting
I ordered a part on 7/4/20. Order number 1498761. Two days later I got an email that the part required special ordering. I was fine with it until 2 weeks went by so I called, no answer. I figured eh it's the Rona. I'll cut them some slack but here we are a month later several phone calls and unanswered emails and I've got nothing. Come on guys, you think this is a 95' JCPennys catalog order? In the words of Sir Charles Barkley, "You're a real knucklehead, turrible"
Response from Tasca PartsAug 5, 2020
Good morning Gerrod, I hear your frustration loud and clear. We have indeed been battling the side effects of “the Rona” (love that phrase). And I do apologize for the difficulty getting through to our team; we are working with a reduced staff and the team is inundated with calls and emails. We are starting to see the other side of this, staff is returning, and we are adding new staff, so we hope to be back on track very soon. Your item did in fact get processed, but we messed up and it took a wrong turn inside our warehouse and went to the stock shelf instead of the packing lane. I’ve upgraded your shipping to overnight, so this will be on your door step with UPS tomorrow. You should be receiving an email with tracking information. I love the quote, and thought it appropriate to end with another of Sir Charles Barkley’s quotes, “If I screw up, I'm gonna say, 'You know what? I really screwed up.' That's all you can do. Some people gonna forgive you, some people not gonna forgive you. That's just the way it works.” Have a great day Gerrod, and again I apologize.. Mike Ecommerce Operations TascaParts.com