Tasca PartsReviews of tascaparts.com

Response from Tasca PartsJan 14, 2021

Hello Billy, Thank you so much for your review as we are consistently improving our business and your feedback serves to gain more insight into what we can do better as a company. Customer may experience a delay miscommunication due to severe understaffing. Fortunately we are currently working to remedy this situation. I would love to take a look at this order for you to determine where we may have made a mistake. If you get a chance, could you email us your order number and any relevant order details to [email protected]. Again thank you for your review and we look forward to speaking with you.

Response from Tasca PartsJan 11, 2021

Hello Johnny, We apologize for your most recent experience with Tascaparts.com! I'd love to shed some light on why you may have experienced difficulties when purchasing your part. Our customer service members take a great deal of pride in the work they do and have extensive knowledge of OEM car parts. Our CSM's are extremely eager to diagnose any problems you may be having with a part. When you claim, Our customer service member attempted to "DR. Phill" you, I assume you may be referring to the calm and professional manner in which Matt attempted to answer your questions. As it turns out, Matt issued you a full refund and RMA on your order. We look forward to receiving your return and we apologize for any frustration that may have occurred as a result of this order.

Response from Tasca PartsJan 4, 2021

Hello Scott! We are truly dismayed, to hear your experience has not met your standards or ours. Unfortunately, a significant amount of our customer service representatives have been out due to the resurgence of COVID-19. Our remaining representatives are working diligently to serve our customers as efficiently as possible. We took a look into your order and it appears the order has been canceled due to a lack of response regarding shipping inquiries. Our system shows that you were issued a refund on Nov- 18th. We understand it has been some time since your refund was issued, so we can certainly look into this order to determine exactly when the funds should have allocated to your account. I also noticed your order was placed in a significantly different time zone. I suspect this may have impeded your ability to reach us via phone. Our Customer service representatives are available via phone from 9-5 (EST) Monday- Friday. Thank you so much for your review and patience and we look forward to resolving this issue for you!

Response from Tasca PartsDec 28, 2020

Hello Victor, Thank you so much for leaving a review as your feedback serves to help us better assist our valued customers in the future. We took a look at your order and unfortunately, several items on your order have required special ordering. We suspect there may have been some miscommunication regarding the proper customer service email to contact as we have not received any emails from the account associated with your order. We suggest you check your spam folder as our Emails (very rarely) may be flagged as spam. At the moment, we do not use whatsapp to communicate order details but this is a feature we can certainly work to implement in the future. If you have any other questions or concerns with your order, please feel free to give us a call at 401-709-7836. We can also be reached via email at [email protected]

Response from Tasca PartsDec 18, 2020

Hello FNU, We are shocked to learn about your experience with Tascaparts was anything less than pleasant. We apologize for the inconvenience and would love to provide a possible explanation for the delayed shipping on your order. Special Ordered products typically take 3-5 business days to arrive. This is a message we send out to customers when their products are back-ordered. Back-ordered products typically tend to arrive within 3-5 business days however, we have been experiencing delays in shipping due to the pandemic as well as inclement weather in the northeast. Again We apologize for the lack of communication. And we assure you we are working on implementing a system that automatically sends customers updates on their orders as they are processed. Please know your complaint will not fall on deaf ears and we are actively working to perfect business operations, to provide the best possible service to our customers.

Response from Tasca PartsDec 16, 2020

We appreciate your feedback, as we're always looking for ways to improve our business. We sincerely apologize that your experience did not meet your expectations or our standards. We strive for excellence in customer service and recognize we missed the mark in this particular case. I'd love to take a look into this order for you and investigate exactly where a mistake was made on this order .If there's any way you could send us a direct message with your order number and order details to any one of our social media pages, it would be greatly appreciated. You can also contact us at [email protected] or 401-709-7836. Thank you so much for the feedback and we look forward to hearing from you!

Response from Tasca PartsDec 4, 2020

Hello Jason, Unfortunately, our customer service line has been unavailable for the past week due to staffing shortages. We placed a sitewide banner on our site to alert our customers of the status of our phone service. We apologize for the inconvenience and realize we should have displayed the message in a more prominent space on our website. With that being said, Our customer service representatives will be back in the office on 12/7/2020 and would love to answer any questions you may have regarding your order. Thank you so much for your review as it helps us perfect our business practice. We hope to hear from you soon!

Response from Tasca PartsDec 4, 2020

Hello Glen, Unfortunately, our customer service line has been unavailable for the past week due to staffing shortages. Our customer service representatives will be back in the office on 12/7/2020 and would love to answer any questions you may have regarding your order. I took a look into your order and it appears as if your product is currently out for delivery! I would imagine it wouldn't take much longer for you to receive your parcel. If you have any other questions or concerns regarding your order please feel free to reach out via direct message on our social media accounts or give us a call on Monday 12/7. We appreciate your review and hope to resolve this issue for you as soon as possible.