Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts reviews

Showing 25 reviews with 2 stars · Clear filters

Marty
Jul 19, 2020
Two stars for now
Two stars for now. We will see about improvement later. Communication via email after order paid for involved only confirmation of order. No updates regarding status of order. I get the fact that covid19 has impacted things. But, if I can get packages from other online companies in 7-10 days, why not Tasca Ford or GetOEMparts.com. Order # 180377. Information on order status does not cost much more than a few minutes of someone's time. The shipping price I paid should result in better service than I have experienced so far.
Response from Tasca PartsJul 23, 2020
UPDATE Hi, Marty - I just checked on your order and it has shipped. You should have received an email from UPS with tracking information. Thank you for your patience. UPDATE Hi, Marty - Thanks for providing your Order #. It looks like the invoice for your order has closed, which means your order should be shipping this week. Again, our teams are doing the best they can with their current increased workload and delays from distributors. Your understanding is appreciated. Thank you. Hi, Marty - Thanks for contacting us about your concerns. If you could provide your Order #, our team can look into your order and provide you with some more info. Aside from that, we are definitely experiencing higher-than-usual orders and communications from customers, which has resulted in delays on our side in processing and response times. Our team is doing their best to get back to everyone as quickly as possible. We appreciate your patience.
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P J.
May 27, 2020
No response to phone calls or emails whatsoever
I placed an order (no. 1422713) on April 9 and received the part on April 28. I had to fix the problem before getting fired (I'm first responder), so I wanted to return the part. I first called and emailed them on May 5 and since then I retried several times before my 30 days return limit expires (which is tomorrow). I fully undestand the COVID-19 issue, but I've tried to contact them at least 10 times even in their Facebook page (frequently updated with new articles). The part (a hose) is in perfect state as well as the packaging. I need the Authorization Number. I used to be a satisfied recurring customer and I'm so sorry I had to go to this public page to get attention after exhausting other resources.
Response from Tasca PartsMay 28, 2020
Hi, Pedro - Thanks for notifying us of your need to return the part. As we replied on the other platforms on which you left feedback, the 30 day return policy will be waived in your case due to the delays that we've been experiencing from COVID-19. A member of our Returns Team should be contacting you in the next day or so regarding your return. Thank you.
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Jonathan S.
Feb 6, 2020
Order "requires special ordering"
Order "requires special ordering"...I would've like to know beforehand that they didn't have the part before I ordered it. Guess I'll just have to wait a bit longer. If I could, I would've paid 5 dollars more to get the part elsewhere
Response from Tasca PartsFeb 6, 2020
Hi, Jonathan - Thanks for shopping with us! And thank you for your patience while we acquire your part for you. We do our best to meet customer's expectations; unfortunately, while we do stock thousands of parts at our warehouse, it's impossible for us to stock every OEM part for the 15+ auto manufacturers whose parts we sell. Perhaps it missed your attention, but there was a highlighted box at the top of the product page that did state that our "online parts catalog it to be used as a reference guide only and does not necessarily reflect the immediate availability of parts". Luckily, as noted in the email you received, most special ordered parts are received within a few business days. Please feel free to contact our Customer Support team for further information or if you have more questions. Again, we appreciate your patience.
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Christopher K.
Jan 30, 2020
Website great, service bad
Website great, service poor. Website doesn't indicate what they actually have in stock. No communication about order. I guess they expect you to sit and wait until they order it and then send it to you.
Response from Tasca PartsJan 31, 2020
Hi, Christopher - We're glad you like our website, but are disappointed that you feel frustrated with our customer service. We do stock an enormous amount of inventory in our warehouse, however - as we offer OEM parts for over 12 auto manufacturers - it's impossible for us to stock every part. While our website does state that "Our online parts catalog is to be used as a reference guide and does not necessarily reflect the availability or stocking status of parts," our turn-a-around rate for most parts is rather quick. Someone from our Customer Support team would be happy to provide you with assistance should you choose to give us a try. Thanks.
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Alexia K.
Dec 9, 2019
No communication
Hello I ordered from here over anywhere else because I thought it would be fast shipping. I received an email saying that what I ordered had to be ordered special to be sent to their warehouse, which is fine but I never got a response back. I need to know an estimate of when it will arrive just like anyone else would. In my email I even mentioned if I could pay more for it to come quicker as mine is a gift for Christmas. I just want information and to not be in the dark!
Response from Tasca PartsDec 9, 2019
Hi, Alexia - Thanks for contacting us! The email that you received that stated your parts required special ordering also said that it would take us about 3-5 business days to acquire those parts before mailing them out to you. Since we emailed you on Friday (and weekends do not count toward business days), you should be seeing an email from us later this week (if not earlier) regarding your order. In the meantime, please feel free to call us with any questions - thanks!
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James
Nov 26, 2019
waiting for almost 3 weeks for an order…
waiting for almost 3 weeks for an order to arrive. parts are ordered and arrived from volvo dealership to tasca warehouse. unfortunately customer service says it sits in tasca warehouse longer than usual to be shipped out. had i known it would take 3+ weeks i would not have bought from tasca even if i saved a few dollars. my car sits idle while i was hoping to work on it on thanksgiving break. now i have to take time off work that i could have used during the thanksgiving break. AVOID Tasca parts. no apologies given by customer service
Response from Tasca PartsNov 27, 2019
Good afternoon James, Reading thru your order it is apparent we dropped the ball on this one. I took a look at the handling of this and determined that we just plain messed up. We do work very hard to provide a worry-free buying experience, but - being human - we occasionally miss the mark. Please accept our apologies for this. I will be asking our team to process a refund for the shipping fees on your order. I know it does not make it perfect, but I hope it will take some of the sting away. Very best, Michael
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Jeremiah
Oct 16, 2019
Hoping for a better outcome with my order!
Hello! I am order number #1292724. I have been on hold for 30 minutes now. I wish I had read these reviews before I ordered. I hope I don't end up in the situation that most of these reviewers have & to get my order asap!
Response from Tasca PartsOct 16, 2019
Hi, Jeremiah - I believe you just spoke to one of our Customer Support team members. I hope you've had your concerns addressed. I'm sorry for the wait - our call volume has been very high lately - but our team is definitely available from 9 am - 6 pm to help with your questions. Thanks for your patience!
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Telisha E.
Sep 25, 2019
So Disappointed 😔I Ordered My Part…
So Disappointed 😔I Ordered My Part 9/9/2019 Received All My Other Car Parts Within Days After I Ordered Them ... I Ordered From TAsca parts This Is My First Time And I’ll Been Waiting On My Final Piece To My Car For All Most A Month Now And I Paid For Shipping I Really Hope This Ain’t A Scam ..!
Response from Tasca PartsSep 26, 2019
Hi, Talisha - Sorry for the wait on your parts! We completely understand your frustration. As noted in the original email to you, some of your parts did require special ordering from the auto manufacturer; however, we did not realize until the other day that there had been an issue transmitting your order to Nissan. Your order was re-ordered (and confirmed!) and upgraded to 2nd day air. If you haven't received an email already with tracking information you should be receiving one shortly. Thanks and apologies again for any inconvenience!
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