LarDeb
Can you rate lower than 1 star
Can you rate lower than 1 star? This “business” is almost the Webster definition of poor customer service and bordering on outright fraud. Placed orders on Aug 28, and Sep 3. Tasca claims it was shipped on 13 Sep…FedEx claims the items were never received. On 8 Oct, “Mike” says they are reordering and expediting shipment. Five days later, no responses to numerous emails, hours spent waiting on their chat “customer service” without anyone responding, I’m forced to cancel the order and order from someone else who ships internationally. Meanwhile, my car has now sat for 7 weeks at the repair shop…sent this email to them today, and likely, based on all other emails, will receive no response: “Despite numerous attempts to communication via email and numerous hours on your chat, these orders have yet to be fulfilled and therefor to get my car back on the road, I need to cancel these orders and reorder from a company that can fulfill them in a timely manner. My wife and I have tried dozens of times to communicate with your company, and your lack of a timely resolution to both of these shipments, and your lack of basically any customer support is forcing this action…Refund to the charged credit card is required no later than October 27, 2021.” I’m sure I’ll have to go through the BBB claims process to get this accomplished.