Tasca PartsReviews of tascaparts.com

Extremely disappointed with the service at Tasca Parts. Being a HUGE drag racing fan and have been for all my life and following Bob Tasca's funny car operation, I found it fitting to support his Ford parts business for our 2008 Escape that has a known safety issue with the electric steering locking up (Ford recall, but not including mine, of course). Upon ordering and paying $56 more for "expedited shipping", it still took a week to get my part because it was backordered!! Why wasn't I told up front it was backordered?? This is an extremely dangerous condition to have to drive this vehicle for another week with no power steering, but gotta go to work! Very disappointed with Tasca Parts and will not buy from them again or recommend them. Won't buy a Ford again either!!

They do not respond to emails or phone calls had to file claim with credit card company to get my money back DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO LOOSE YOUR MONEY Hope this review helps

I attempted through multiple emails and through the "live chat" feature, at least 7 times to contact someone, first regarding an order cancellation, and then an item return, with no responses. I spent literally hours waiting in a "queue" with the chat, only to be disconnected with it saying an agent is not available (this was during normal business hours). Finally, almost three weeks of attempting contact (no phone number is available by the way), I have actually received an RMA for my item. I am very displeased with this process and will not be returning with my business.

"Factory Parts Fast" ...bs. I've been waiting almost a month for parts I was charged a fortune to ship. Covid isn't an excuse either. Tasca has NEVER been fast to ship anything but they've gotten worse. To make matters worse, they don't have a customer service line anymore, only chat and email. If you're reading this, SHOP ELSEWHERE. You can likely find what you're looking for cheaper, once you factor in shipping charges, and get what you ordered faster.

I placed order # 1680635 on October 29, 2021 for 2 items with part # F6ZZ5K483BA. The rear suspension lateral arms needed was showing the correct part picture as what I needed on your website. I received the package on November 1st, 2021 with tracking # 9405509206446501690489. The parts you sent had the correct part number on the package but the parts were not correct. The root cause of the wrong part order is that the part number on your site is not the correct part number for the rear suspension lateral arm shown (part # 17), but for a front suspension stabilize link. The correct part number should be XR3Z5K848BA. It appears that the rear stabilizer link is not available from any of the OEM providers for this vehicle, and I will need to go to an aftermarket provider. I contacted Chat on November 2, 2021 and they gave me an RMA of CM-1680635. I request a refund back to my credit card because the part I needed was no longer available, and the part number being displayed on your web site shows the correct picture of the part needed but the part number displayed is wrong. I shipped the part back per the instructions on tracking number 1Z23848E9002768597. The package was delivered on Monday, November 08 at 10:52 A.M. On November 9th 2021 I received the same parts back instead of a refund, which were the exact same wrong parts. I contacted Chat on November 10th, 2021 and was issued the same RMA of CM-1680635. I again requested a refund back to my credit card. I shipped the parts back per the instructions on November 11, 2021 on tracking number 1Z23848E9002775347. The package was delivered on Monday, November 15 at 11:01 A.M. No January 13th, 2022 I contacted chat again and was told that a manager was going to see that a refund was applied back to my credit card and that an email would follow. I have yet to see the refund back to my credit card or an email about the refund As of this date January 17th, 2022 I have yet to receive the refund back to my credit card of $156.93 Return Procedure 1. Call Us at 401-709-7836 Speak to one of our Customer Support Specialists at 401-709-7836 or parts @ tascaparts.com within 30 days of your delivery receipt. I have done all the above as required. I have tried multiple times to contact a Customer Support Specialists at 401-709-7836. To this date I have only received the message that phone support is unavailable. I have also tried multiple times to contact a Customer Support Specialists at parts @ tascaparts.com and they are not replying back. Can you please expedite this matter, and please email me with a reply?

TERRIBLE CUSTOMER SERVICE!!! It was my fault for ordering the wrong part. Any decent company will refund, as long as returns are in accordance with policies. MINE WAS. Since sending back the part (per TASCA instructions) via FEDEX... NO RESPONSE, and NO REFUND! Their Live Chat doesn’t respond. Their Email doesn’t respond. No Phone, or Customer Service Rep to speak to. TERRIBLE BUSINESS PRACTICES.

Placed an order on January 5th with expected delivery 1-2days. it is 17th of January and order is still showing as "Status In Progress". Unfortunately have not checked trust rating of this site prior placing the order. Luckily it was a small part 29$

Horrible HORRIBLE SERVICE they don't respond emails nor phone calls.