MP
1 star - item still missing 2 months later
... and customer support are not responding... I rate them 1 star for customer service, the paid but missing item, and my wasted time. I will explain below. I ordered 2 items at the end of January, just over 2 months ago, a backpack and a roller suitcase. The items were paid for immediately, and they were supposed to be delivered by courier, which is fast way to deliver, meaning within a couple of days or so. They were sent as 2 separate orders for some reason. Item 1 arrived on time within days, item 2 was stuck in the courier depo (using their online tracking). I contacted Targus, red flag number one, they told me to wait, when it was clear the item was blocked/lost in the courier. Several days later, I contacted them again, they asked me to wait again. After about a month (?!) I contacted them again, and I said this is clearly stuck and it's not being delivered, so I asked for a refund or a replacement. They agreed to a replacement, but they made a mistake and send me a backpack again, which is clearly not the right item as that was already delivered, the missing item was the roller. I raised this with them immediately (even before I received it as I could see from the emails that this was the wrong replacement) and asked them for the correct replacement. A few days later, and nothing happened, I called them again and they told me they escalated to their support team but I had no contact from them. I had to chase them again a few days/weeks later, and after a while, they stopped picking up their phone on my calls, and this happened on several repeated attempts. Funny enough, as soon as I called from a different phone number, the support phone was picked up immediately, this leads me to believe they have black-listed my number now because I am following up with my complaint. So when I managed to get through to their support (from my different phone number), they said they are going to "escalate" my case (again)... of course nothing happened after than. I emailed them giving them one week to sort this out either by a replacement or a refund, or else I will start the chargeback process. I had no reply more than 1 week later, so now taking this with my bank for a charge back. Be warned if you are ordering from this company, you might not get the item you promptly paid for more than 2 months later, and you might have to deal with shady blocking number practices and waste a lot of your time chasing their support and dealing with the charge back procedure. Better choose a reputable supplier for your items.