TargusReviews of targus.com

I purchased a backpack from this site. It got mailed home and was covered in mold. I contacted customer service who 4 days later send a shipping label. I received the replacement bag 7 days later and once again the backpack is covered in mold. I called customer service and am waiting for a reply. I would like a refund as the backpacks seem to be stored improperly in the warehouse. Customer service says they cannot guarantee a refund and will get back to me. Not a reliable site to purchase from. Go elsewhere or instore.

I ordered a backpack for my son. He hadn't used it or even looked through it until today, when he needed it. When he looked inside, one of the pockets wasn't attached--- the fabric was loose. I contacted customer service. Provided pictures of the obvious manufacturer defect and the tags being still on the pristine backpack. To get a replacement I have to do the following: Wait up to 48 hours to recieve a return label. Ship the package. Wait until they determine if this issue is "covered." If it is, they will send a new product. With other similar items, the manufacturer has always sent a new one immediately (since it was a defect and there is no determinination needed) and then wait for me to send the defective product back. Sometimes they state they will charge for a new item if the original is not returned, which is fine. No options with this company. Simply, "It's your problem, now you need to wait another 7-10 days before getting your item."

I have ordered 2 backpacks almost 2 weeks ago and still waiting for...no information provided at all...tried to contact the customer service team twice, get in hold for about 2 hours...hopping to receive in the end

Buy from amazon because you'll return. I was overcharged $11 the second time I tried purchasing because of an unknown issue that they canceled my first order. The backpack was received, and it is not looking as advertised. The back of the backpack looks as if the bag has been used fresh out of the box for at least two years. The sewing does not look and stand straight at all. I went ahead and tried returning, and as they don't provide free returns, I'd be charged $47 if I wanted to return, so I'm stuck with this garbage thanks to Targus's fair return policy.

Case is too big, does not fit properly, would like to return

Customer service doesn't care if you have a problem with your product. Very bad experience.

Can not return the iPad cover I purchased to replace the old one. Size numbers changed. A 12.9 cover should be 12.9 not 10.8. Call it what it is!

Targus Chill Mat AWE81EU is one of many handy dandy little platforms designed to run off USB power and keep your laptop cooler than it usually runs. Like all such It's a plastic board with a couple of standard cooling fans usually found inside computer cases or strapped onto video cards bolted to the underside of the resting surface. Most come with at least one USB port to make up for the one used to power the mat. This one has 4 and unusually they are robust and fast. Plus point. It's a good hub. The whole kit is not cheap for what it is. They generally retail between £45-60 depending on who you shop with. There's a warranty of a sort that lasts for a year. After that you're on your own. Targus don't repair out of warranty or sell spare parts It's a spectacular example of "disposable tech" designed for a limited lifespan and priced to allow for grudging replacement. Which is an environmentally unsound waste of money, especially when the most common failure is an easy fix. Or should be. The bit that WILL go wrong is the fan assembly. The fans are regular 8010 brushless case fans. Fast, quiet, efficient movers of air. But they are known to fail after prolonged use. It's what happens when you run a small motor constantly, which is why in computer cases and on video cards where they are most often used they are easy accessible and replaceable. Which is what you want to do when they start to fail. The bearings wear and not only does that stop them shifting air and heat, they sound like your laptop is sitting on an industrial vacuum cleaner. These fans are cheap. From everyone's favourite online auctioneer they can be had for as little as £3 each. So under a tenner to fix over fifty quid to replace. Tough choice. The problem is, on this kit, you can't get to the bloody fans. You can see the screws holding them in place but the design of the sealed plastic supports makes free access impossible unless your hands are the size of a five year old child's. Another common swizz of tech companies is to make products that cannot be repaired. You MUST replace them. And all that plastic goes off to landfill. Forget recycling. 90% of all that's collected ends up dumped or exported to a third world country to add to their plastic mountains. This could easily be avoided in the Chill Mat AWE81EU design by holding the supports in place with a simple nut and blot assembly and allowing the hinge to open beyond it's restricted 30° angle to give us access to the fan assembly. Not doing this is about making any attempt to open the unit up a destructive one. There are fairly new laws in EU & UK called "Right To Repair" that compel companies to reasonably provide parts and advice to fix malfunctions. Swapping out a couple of plug in fans that require unfastening a dozen screws falls squarely into that category. If you can put a plug into a wall socket and know how a screwdriver works you can do this repair. So I contacted Targus for parts and to ask how to open the case without destroying it to effect this repair. What I was confronted with was a cut and paste nightmare of obstructionism that was designed to be as unhelpful as possible. A multi email exchange of them willfully ignoring and evading these simple requests while presenting me with a useless warranty claim form ["Just out of warranty. Sorree"] demanding the level of personal information usually extracted in a dark concrete room with extreme prejudice. I eventually figured it out myself accessing components with cranked precision tools and applying a great deal of patience. Most people will simply scrap the plastic brick and buy another. Save the planet my perfect peach of a bottom. Targus clearly don't believe laws apply to them and they don't give a hoot about their company's "green credentials". Their designs are entirely in the realm of disposable tech. They want you buying an endless supply of unsustainable plastic toot on a regular basis. That's their business model. Their staff are cut and paste polite but incapable of actual discussion and deliberately of no help whatsoever if you stray in any way from their business model, Because I'm a contrary type and somewhat resourceful I'll repair the kit for as long as it's practically sustainable to do so. What I won't do is buy another new Targus product. From now on any similar kit will be sourced from everyone BUT Targus. These companies will never change unless we force them to change by giving our business to those with a more globally responsible customer friendly approach. I suggest more of us do just that.