TargusReviews of targus.com

Have not received it yet

Suite à un achat, d’une valise cabine pour ordinateur, j’ai fait retour à mes frais de cette dernière, car elle ne correspondait pas à mes besoins, n’obtenant pas le remboursement. J’ai joint leur service client qui m’a demandé les références de l’envoi. J’avais égaré le reçu de la poste faisant foi de ce fait, le remboursement m’était refusé. À aucun moment, ils n’ont tenté de rechercher sur leur base de données, si le sac ou la valise leur était bien parvenu, ce n’est que quelques semaines plus tard que j’ai réussi à mettre la main sur le document d’envoi que je leur ai fait parvenir et c’est seulement à ce moment qu’ils ont consentis à me rembourser la valise qu’ils avaient chez eux depuis plus d’un mois . C’était la première, et ce sera la dernière fois que j’achèterais un produit de leur marque

Customer service in Canada is dead I have been waiting for a response on their behalf for over two weeks. I asked for a replacement in a ticket, and tried to reach them with their supposed "Live chat" one week later. The result? I waited an hour on "An agent will be with you in a moment." I have yet to hear from them. The strap on my topload Corporate Travaler snapped after barely one year of use. All I wait is a replacement for the strap only. We are talking about a +110$ bag. The strap seemed to be heavy duty, only to disappoint in the end.

If I could give Targus 0 stars, I would. Targus does not fix their mistakes or honor their lifetime warranty. I sent a broken backpack in and despite the correct address being sent with the bag, on the box, and on the messages prior to sending it in, they shipped the backpack to an old address I haven’t lived at for years. Instead of fixing their mistake, they told me to go to the other house and ask for the package. I am not going to someone else’s house I don’t know to demand a package that I don’t even know if they kept. They probably returned to sender, if Targus actually sent it to begin with! Completely unreasonable request when Targus made the mistake! In the messages back and forth, which took months, they just said, “We won’t be shipping a replacement.” Don’t purchase anything of theirs; Targus doesn’t know the meaning of customer service, especially when they’re at fault and they won’t honor their lifetime warranty!!

I received a gift voucher from my previous employer which I used to purchase the backpack circa August 2022. It has been less than a year and the zip is faulty. I was unable to provide a receipt for a bag of such value, I would have appreciated some sort of assistance for example a voucher of some sort to go towards purchasing a new backpack. If my claim was not genuine, I would not have gone back and forth with the team to request for a solution. Really disappointed and with the quality and value of the bag, I thought they could help.

I ordered an IPad cover and it was the wrong size. I tried to return it but was advised it wasn’t returnable because it was a close out. I didn’t realize this until I was informed. I’ll never buy a targus iPad cover or any targus product again.

Neither customer support nor the corporate director of customer service were interested in customer goodwill or satisfying a loyal, repeat customer who had a poor experience with with a newly-purchased product. The gesture of offering a discount toward a future purchase (which was slightly greater than what any customer could easily get), while better than nothing, would have been more meaningful if Targus refunded the shipping cost (a mere $9.99), per my request, as I never would have purchased the product in the first place had I known that an expected feature (that all other competing cases support) was absent!

No answers no help and I paid for the return item. Which costs almost the item cost. Update: They deducting also for free shipping if you return worst customer service I ever seen