Brian H.
Bad tape, no replacement
I ordered a aet up tapes and one tape was bad I’ve called him several times and they said that email me however three weeks later and still have not received a tape nor has anyone called me back.
Response from TapeandMedia.comJan 8, 2021
Hi Brian, We really appreciate your business. I am very sorry that one of the LTO tapes you received was bad and for the delay in replacing it. Fortunately, defective LTO tapes are very rare. On warranty issues, we must work with the manufacturer as all LTO Ultrium tapes have a limited lifetime warranty from the manufacturer. Unfortunately, because of the pandemic and the holiday season, this took a little longer than usual. Sorry again for the delay. We have shipped out a replacement tape. Please contact me with any questions or concerns. Best Regards, Bennie



