Janice C.
Disgusting refund and return process to make you give up trying
The refund and return process is so disgusting, complicated so that consumers rather give up then fight to get their money back, that’s how they function. For the same product, each size is regarded 1 order and to return every size, we have to pay shipping for each of all these different orders individually, and pack separately and have x number of people come pick up individually. This is how they create jobs in China eh? I wouldn’t even give a star. Customer service is a human reciting same script on repeat, no help at all.