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Taobao (taobao.com) has 185 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Vatthana S.
I had issues logging in. Was advised Customer Service will call. What they did was just one ring and hung up. This is to record that they called but failed to proceed to entertain my issues. Then they emailed mentioning they tried to call but unsuccessful and therefore case is closed. This is truly unprofessional of Customer Service.
aida S.
It’s the worst shopping experience. They have sent fake items and size doesn’t match when I try to return the shipping fees costs more than the goods I ordered and the team from taobao doesn’t cooperate. No refund no respond. Worse shopping experience
Lee John H.
Deliver wrote will receive item from yesterday and today still not received
heng J.
My package till now haven’t received. The driver doesn’t want to deliver.already two times the driver declined to deliver the package.
Kong
When you buying big items or breakable items don’t trust the refund .. after much reviewing and stress of seller’s evaluation they only refund you your item price .. international shipping cost a bomb so it’s not worth it . I bought some glass containers for new home and some broken when received . I requested for refund but have difficulties corresponding with the seller as they only understand Chinese Although there is translation but after a lot of correspondences and stress I only manage to get back the item price which is only a small fraction of the total bill I paid .. the main bulk of the purchase came from the international shipping and taxes .. In the end it’s cheaper to buy from my home country .
Irene D.
I received a faulty dvd player . The picture only fills half the screen . The chances of the seller agreing with Taobaos verdict are minimal . I have had to prove with photoes over and over again . So far it's been daily for 2 weeks . Still no success . DON'T BUY FROM THEM .
Peter
A scam. The prices look unbelievably cheap, but that’s how they catch you. First you pay enormous amounts for shipping and taxes. Then when it arrives in your country you are asked to pay taxes AGAIN! You get threatened by Speedaf that they will send your parcels back to Taobao and that you will “never see your refund” (!) unless you pay more! To make things very complicated you must pay the taxes for every individual item separately! The end result is that the price increases by more than 800% ! Stay away!
Shian H.
A rip off company. I returned the item but no refund was given! Thief!!!
