TaobaoReviews of taobao.com

我很喜歡用淘寶購物，因為他們的東西價廉物美，但是這一次，也是第一次出現問題，我購買商品透過菜鳥運到澳洲來，但等到打開外包箱，裡面所有購買的各廠商物品外包裝盒均被打開，隨便放在外包箱，甚至裡面還有一件牛角工藝品不見了

Actually I have spent thousands in singapore dollars through third parties and on the website itself. Do not buy furniture. Invariably there are missing pieces or the quality is really crap. They will then replace the parts (but of course you end up paying shipment again if using third party) and it frequently takes a few attempts before they get it right or you give up because of the waste of time and shipping charges. Ordering throughthe website itself is very hit and miss. On this occasion, I have had no less than 3 notifications that the items are being delivered so I waited at home on 3 occasions. No sign of said items. They are over a week later than the predicted date. When you enquire, they will say on the way. Tried to make a complaint, they basically say they are sympathetic but ask you to wait. In other words, zero action. Great to deal with AI... I said cancel all orders ( i have 4 separate orders following) . Their response? cannot refuse delivery. Must wait for deliveries then try to get refund. My advice? Forget about dealing with them. The overall savings is not enough to see a cardiologist when you have a heart attack from having to deal with them.

Bought a fridge freezer, tracking wasn't moving and getting nothing from the dishonest seller who eventually said the consolidation warehouse didn't accept it and it would be shipped and they started demanding money to pay for the return, eventually taobao gave me a refund but they never give a full refund, usually on small items it can be less than a $ but this time it was $9.27 short when I didn't want to return or refund, I will be closing my account

I am reporting a massive commercial fraud case on Taobao (Alibaba Group). I purchased a high-end 120-inch 8K OLED TV for $960.09. Instead, the merchant "Mi Xiao Ying Shi" (米小影官方旗舰店) intentionally shipped a cheap 85-inch 4K LED TV. This is not a mistake; it is a calculated scam involving falsified shipping documents. Key Evidence of Fraud: 1. Product Mismatch: I paid for 120" OLED, but received an 85" LED (35 inches smaller and inferior tech). 2. Document Falsification: The seller falsified logistics data to match the high-end specs while shipping a low-value item. 3. Platform Negligence: Taobao support is refusing to take immediate action despite undeniable photo evidence of the fake labels. I have already taken the following legal steps: - Filed a formal international fraud report at econsumer.gov (Case: 198451887). - Initiated a Chargeback through my bank in Georgia (Visa/Mastercard Dispute). - Notified the Hangzhou Mayor’s Hotline (12345) and legal departments in China. Alibaba/Taobao: Resolve this fraud and issue a full refund immediately. I will not stop until this case is settled and the fraudulent merchant is blacklisted.

As you can see from the reviews, the people at Taobao are seemingly purposefully making their service as shitty as possible. Now I face a problem where I can't even login to my profile. don't bother making an account as the people behind this service are too incompetent to even make the simplest of functions work.

If you are not located in China and something wrong goes with your purchase you will never see your money back or get a refund

It seems a regular occurrence. Sending inferior products to what is shown and on complaint only refunding approximately 50% of the total paid out. No refund of incoming freight or return freight. Cannot be trusted

This website is difficult to use, with excessive security checks and payment issues.