TaobaoReviews of taobao.com

我跟本沒收到貨。錢到現在沒退還給我。。7月27日在email 說要退到我的金融卡。。到現在還沒收到。客服囉唆沒守信用。自從我5月刷卡買東西，貨都沒運到台灣。我好幾次問， 他們拖3個月，最近說系統關了。不想把錢退還給我了。Beware, their customer service is full of BS when it comes to refunding money for goods not received. They steal money from clients by not sending any goods, they delay things by bullshitting not refunding.

Honestly, I was kinda expecting something bad (which mostly comes with a cheaper price. I have doubts on both the user-friendness of the website and the quality of the goods. What is truly astonishing is that when I want to discuss the content with the sellers, the online chatting system is not available on Mac's safari. I have to revert to the Taobao mobile app for enquires, which in my view is truly pathetic. I brought three tables, and one of which is an expensive electric lift office desk. Common ground - while some sellers are good, some just bad. Its a matter of luck. For the good one (the electric lift office desk), with a customer service can be seen as basically impeccable, its good, unfortunately, fall a bit short of expectation. Designs were good - it appears to be a direct copy from a German company. A close observation on the instruction of installation booklet revealed its true nature - part of its instructions were written in English with some German alphabetic, the font of which had not been changed and seemed to be an effortless copy from its authentic counterpart. Devils are always in the details. Some components just lacked of conformity to what is stated in the instruction booklet. A supposedly half-day installation ended up in a 3 whole days construction work by a layperson (yes I am - but I studied hard on that booklet). That table just didnt lift after all the installation works at first - and the seller kindly informed me of the high likelihood that I was wrong to have put what supposed to be in the left to the right legs. Then I had to re-do the whole process. Yet, it later transpired that I was right at the beginning. The cause of problem was found on the disfunction of engine. Time wasted, though I was happy that they had speedily replaced me with a functional motor(that engine). The bad one - not only failed to respond to your order and enquiries, also paid little attention to your needs. The whole course of ordering had taken 3 weeks (yes, I still sticked with them, silly me). Repeatedly asking redundant questions that could have easily been found had the seller looked at the conversations or paid more attention at the time of the chat - i.e. document what the client's need and attach it to a particular order. Seemingly didnt border. as far as the tables are concerned, Well I hope its not as bad as the customer service. For a native chinese so many struggle already - I doubt the readiness of this platform, for somebody, perhaps if they means business, esp international business, cross-border sale and purchase...etc, well - your call. With all that being said - your choice after all. The price (with deduction of the respect for intellectual property) is competitive and appealing.

If possible, I would like to give no star for this shop. Is a SUCK platform, I ordered a few books and they never come to me for 5 months. And the customer service (中通) is another freaking bad response, which will only repeating the same answer without actually solving my problem (I have been asking for my package for 3-4 months, never solved). If you (Taobao) cannot handle oversea delivery, just quit, wasting my time!

這是詐騙集團 別買這裡的東西！！！！！！

these people will rip and scam out of the customer's pockets at the customer's expense do not order anything from these people they do not do any refunds under any circumstances and they can even go a mile further and steal the customer's identity to commit fraud

Had a friend buy a halloween for me on taobao, but the sizes were not what they said. We requested tailor sizes but they instead sent the one size fits all, and too slow to replace it in time for halloween. Would stick with Amazon next time.

$62.38AU shipping costs to Australia for cheap substandard products. I bought 3 small massage sticks and paid exorbitant shipping costs, I could of canceled my order but would then have to pay $$$ for canceling and end up with nothing at all. Very poor service, they have excuse for everything that goes wrong. They bury information about their charges in mountain of writings nobody reads. I would never buy from these people again.

I bought a product on Taobao and the seller send me a wrong one. I wanted to get the product as soon as possible so I bought the wrong part again, but the seller send me the wrong part a second time. I wrote a bad review and he blackmailed me that he would send me the product (that I payed for twice) with no more extra costs, if I change the review. I did that then he told me that I am a naive ***. Probably he was right with that xD Anyways since the guy obviously cheated me I thought customer support might help me, but they were incredible unprofessional too. After some efforts the customer support told me that the seller isn't answering them anymore, so they can't do anything. I am waiting now since 5 weeks for either the product that I payed for or a refund, but I already gave up on both. The only thing I can do now is give you guys a good advice. NEVER BUY SOMETHING ON TAOBAO!