TaobaoReviews of taobao.com

Their customer service is REALLY BAD. If you chat with them in the app, whenever there is a problem, they cut you off and you get transferred to another agent. If you try to call their hotline like i tried in Singapore, you CAN NEVER get through...so at the end of the day, the problem NEVER get solved.

An acquaintance referred this site to me and when I went to view, I was so impressed as it’s has everything that I’ve been looking for and always wanted to get - selling at a very decent price. To my dismay and disappointment, I’ve made over 20 purchases and received only 1 item. I’ve tried contacting customer service which essentially is a robot and was told that as long as the item is marked as shipped, I’m screwed and left to contact the seller directly. Unless you can speak Chinese or have WeChat, we’re hooped with no recourse PLEASE DO NOT BUY FROM THEM

I am located in Canada and bought twice from the websites. The experience is awful by using its combine orders and shipping service. No exceptionthe some goods arrived in DOA, no idea it is the seller's problem or its shipping process problem because i cannot tell which items are from which sellers. Seems no customer service. No protection at all to consumers! Bad bad bad! Keep away the gabage website!

I ordered some Tee shirts but they sent the wrong colour (their mistake). I had to pay the delivery costs to return them. There was no refund so I opted to get another one in a different colour. The problem with Taobao is the goods are often fake and you have little protection if the goods are wrong or if you want to return them.

I sent a friend to buy from Taobau shop in , Varese, Italy, an item. The quality was very bad, so I had to Return it. I tried to find an equivalent item, but could not get any. I asked them if I can return the item, and get rienbursed; they said they do not give back money for returned items, as per shop policy but that they give me a cupon instead, and informed me that I can come with the cupon "any time" when I want to buy from them again, and present the cupon instead of payments for the purchase amount. But in the cupon they wrote an expiry date, a month only, which they did not inform me of. Today, I went with a friend and they said that I can NOT use the cupon because it was not valid. This means they charged me, without me having bought anything! In short they charged me with no exchange of any goods/items. Have you ever heard that your money expires? That you pay for "zero" items??? I understand, if they give me a cupon as a gift for my purchases, that it can have an expiry date, but that a cupon instead of my non-rienbursed money expires in only one month, this is something I have never heard of, only with taobao could happen. This is called "a pure and true" THEFT!!! Be careful If you are planning to buy from them and read their policies very well, if not written ask them and have it in written format because these people are unpredictable and capable of anything. And if I was you I would think a million times before buying, especially that their items are above market price. Share the post and save customers, against opportunistic shops that will exploit clients at any cost.

The worst online purchase ever, follow up with seller since 2 months ago, keep telling me to check with my country warehouse, how the hell I know how to contact them, can’t even get a contact numbers despite numerous attempt to contact Taobao customers service. First time I have come to this experience, never happen in other online purchase, bad bad bad..

Here's how it works in Taobao for international buyers.. You pay for the merchandise first, and later the shipping fee. I've paid for my jacket and waited a month, but it was stuck in a warehouse somewhere in China for whatever reason and because of this there was no option to pay for shipping fee. Taobao later falsely claimed that I signed my merchandise already when it is clearly still in China!! I want refund but was refused with the reason being that I signed the delivery package already.. What a load of rubbish!! They are a bunch of scammer. BE WARNED.

A website only in Chinese. Once subscribed, i get a message my account is frozen. Really ? These Chinese think I have nothing better to do than just waste my time ?