TaobaoReviews of taobao.com

Taobao sucks, verification doesn't work.

I paid $223 RMB for the order, waiting for 2 months they ask me to pay the shipping $2,295 RMB. The shipping cost 10 times higher then the order, I asked to cancel the order, they calculated the return cost higher then the order itself. They should give the shipping cost quote before I pay the order, not after, because I can make decision buy or not. Now they charge after you paid the order, obviously this is related to cheating and fraud.

Can't browse without opening an account. Endless security checks and asking for ID simply to make a purchase. Incredibly difficult to pay for anything. Terrible website from a usability perspective. I honestly don't understand why they are so popular. In the end I gave up after wasting hours of my time.

Force you to checkout using alipay. Most functions of Alipay are only available through their mobile app, which is a bloatware that quickly fills up your phone storage. Whenever you check out using a bank card, Alipay compels you to link that card to your Alipay account. No option given. Auto debit-> deduction without your knowledge. Website is a piece of juink. Server frequently ‘overloaded’. Whatever you do, be prepared to suddenly have the QR code to download their mobile app pop up with no options to continue the web. Avoid. Avoid. Avoid.

I bought a book one week ago on Taobao.com, since then my credit was charged for continuous three days! One day I was charged by ten times, amounts from 1 dollar to 120 dollars. Obviously someone in Taobao.com illegally purchase stuff using my credit! And I got no response from the customer service of that company! Huge disappoint! 我对淘宝太失望了，简直就是一个诈骗团伙

Talking to taobao customer service is useless ! Even more disappointing is it appointed GDEX as local courier (Malaysia) for last step delivery. This courier should be banned from delivery contract. Previous couriers like ABIX or BEST can did deliveries in 2 days but GDEX must sometimes took 4 days. Taobao please take action to rectify the disappointments of your customers

Got scammed but platform protect the scammer, HOW FANTASTIC! Reacted to customer service but what they do is asking me to wait and wait and wait. Never provide any useful help! Submitted refund several times but all got denial. F***king garbage

I ordered 5kg of Calcium Chloride (de-humidifier) and they only sent 2.5KG (through Lazada). There was zero customer service and no refund or return was offered.